Yermek Mubin
Atyrau
Summary
History of achieving demanding dispatching requests and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating and dispatching, updating computer systems and coordinating paperwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
North Caspian Operating Company N.V.
2017.03 - 2019.01
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Work in a specialized automated system VRS.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Scheduled and dispatched drivers to locations in Atyrau and Karabatan.
- Supervised a team of dispatchers, promoting teamwork while delegating tasks effectively based on individual strengths and workload capacity.
- • Provide support for Aktau and Astana teams in the evening time.
Transport Specialist
Tengizchevroil
2019.02 - Current
- Regularly reviewed driver performance evaluations, providing constructive feedback to encourage continuous improvement.
- Managed a team of drivers, fostering a positive work environment that emphasized safety and professionalism.
- Facilitated regular team meetings to discuss performance metrics, safety updates, and other relevant information, keeping all staff members well-informed and engaged in their roles.
- Provision of ground transportation in Atyrau, Kazakhstan.
- Coordinated cross-functional teams during major transportation projects, ensuring seamless communication between departments for successful completion.
- Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
- Enhanced transportation efficiency by streamlining routing processes and implementing GPS tracking systems (MixTelematics).
- Documented mileage, deliveries, pickups, customer issues and damages.
- Coordination FGP drivers (ESS & Umirzak).
- Coordinating logistics of all overseas project team members, sponsors, VIP and other visitors.
- Coordinating with Agencies on transportation issues.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Used two-way radios to stay in contact with drivers and receive last-minute instruction changes.
- Preparation of a consolidated list of Atyrau arrivals and ensure that the meet and greet officer has been correctly briefed regarding flight times and arriving passengers.
- Arrival database update according to the Meet and Greet Coordinator report.
- Act as the focal “check-in” point of contact for all business travel.
- Updates and provides all shuttle schedule.
- Interface with Aktau and Almaty Travel & Transport team.
Education
High School Diploma -
APEC Petrotechnic
Atyrau, Atyrau City, Kazakhstan06.2017
Skills
- Dispatch Coordination
- Inspecting vehicles
- Coordinating schedules
- Customer Service
- Multitasking
- Transportation Planning
- Load Planning
- Customer Support
- Fluent in English
- GPS Navigation
- Logistics knowledge
- Teamwork and Collaboration
Additional Information
To find stable and perspective work, to apply and develop professional experience and education for improvement of professional skill and career growth.
I will be happy to talk with you and tell you more about my experience. My additional contacts are listed below. Do not hesitate to follow me and give recommendations to my skills.
Email: yermekmubin@gmail.com
Instagram: @khamzamubin
Languages
Kazakh, Russian
Native language
English
Advanced
C1
Timeline
Transport Specialist
Tengizchevroil
2019.02 - Current
Transportation Dispatcher
North Caspian Operating Company N.V.
2017.03 - 2019.01
High School Diploma -
APEC Petrotechnic
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