Zhomart Yerkimbayev
Summary
Network engineer with 9+ years of experience in network architecture design, administration, maintenance and technical support. Skilled in managing and troubleshooting of large service provider networks, and multi-vendor platform environments, consistently delivering innovative solutions to complex challenges. Proven track record in enhancing customer satisfaction and driving project success through effective communication and technical expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Post-sales Engineer
New H3C Technologies Kazakhstan
01.2023 - Current
- Developed project plans and managed projects from conceptualization to implementation and maintenance.
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
- Contributed to product development by providing valuable feedback from customers and identifying opportunities for improvement.
- Maintained strong relationships with key clients through regular communication and personalized support strategies.
- Assisted marketing efforts through the creation of technical content for promotional materials, webinars, and industry events.
- Increased customer satisfaction by efficiently resolving technical issues and providing technical support.
- Collaborated with sales teams to provide pre-sales technical assistance, helping secure new business deals and increase revenue.
Technical Manager
Network Operations Center - Kazakhtelecom JSC
10.2021 - 12.2022
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
- Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
- Planned and implemented upgrades to system hardware and software.
Tier 3 Senior Network Engineer
Network Operations Center - Kazakhtelecom JSC
09.2019 - 10.2021
- Configured, tested and maintained Core IP/MPLS network components and connections.
- Planning and technical design activities for routine operations and special projects.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Implemented robust backup solutions to protect critical data from loss or corruption due to system failures.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Devised scripts and automation tools to improve system efficiency.
Tier 2 Network Engineer
Network Operations Center - Kazakhtelecom JSC
01.2017 - 09.2019
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as switches, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Telecommunications Engineer
Regional Branch of Kazakhtelecom JSC
10.2015 - 01.2017
- Installation, maintenance and support of broadband access equipment.
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Initiated improvements to the operational efficiency of network.
- Monitored overall network performance.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Education
Bachelor of Science - Radio Engineering, Electronics And Telecommunicati
Almaty University of Power Engineering And Telecom
Almaty, Kazakhstan07.2015
Skills
- Cisco, Juniper, Huawei, H3C, HPE, D-link
- Routing Protocols Expertise
- Network architecture design
- Quality of Service Management
- Vendor Relationship Management
- Data Center Networking
- Software-Defined Networking
- Network Troubleshooting Expertise
- Virtualization Technologies Proficiency
- Network Automation Tools
Certification
- Cisco Certified Network Professional Routing & Switching (CCNP R&S)
- Juniper Networks Service Provider Routing and Switching, Professional (JNCIP-SP)
- H3C Certified Senior Engineer for Routing & Switching (H3CSE RS)
Languages
Kazakh, Russian
Native language
English
Upper intermediate
B2
Timeline
Senior Post-sales Engineer
New H3C Technologies Kazakhstan
01.2023 - Current
Technical Manager
Network Operations Center - Kazakhtelecom JSC
10.2021 - 12.2022
Tier 3 Senior Network Engineer
Network Operations Center - Kazakhtelecom JSC
09.2019 - 10.2021
Tier 2 Network Engineer
Network Operations Center - Kazakhtelecom JSC
01.2017 - 09.2019
Telecommunications Engineer
Regional Branch of Kazakhtelecom JSC
10.2015 - 01.2017
- Cisco Certified Network Professional Routing & Switching (CCNP R&S)
- Juniper Networks Service Provider Routing and Switching, Professional (JNCIP-SP)
- H3C Certified Senior Engineer for Routing & Switching (H3CSE RS)
Bachelor of Science - Radio Engineering, Electronics And Telecommunicati
Almaty University of Power Engineering And Telecom
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