Zhansaya Sarsenbayeva
Istanbul\Kartal\Soğanlık Orta Mahalle , Tiryaki Hasanpaşa Sk ,34
Overview
4
4
years of professional experience
Work History
Waitress
Titanic Business Hotel
11.2023 - Current
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
Butler
Titanic Luxury Collection Bodrum
05.2023 - 11.2023
- Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
Primary School Teacher
"Super Detki"
09.2022 - 05.2023
- Designed daily lesson plans customized to student needs.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
Call Center Manager
LLP "Sulpak"
06.2020 - 08.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.
Education
Academic Degree - Two Foreign Languages:English And German
Kazakh Ablai Khan University of IR And WL
Almaty\Kazakhstan06.2020
Skills
- Customer Service
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Abilities
Languages
Kazakh
Native language
Russian
Proficient
C2
English
Intermediate
B1
Turkish
Intermediate
B1
German
Elementary
A2
Timeline
Waitress
Titanic Business Hotel
11.2023 - Current
Butler
Titanic Luxury Collection Bodrum
05.2023 - 11.2023
Primary School Teacher
"Super Detki"
09.2022 - 05.2023
Call Center Manager
LLP "Sulpak"
06.2020 - 08.2021
Academic Degree - Two Foreign Languages:English And German
Kazakh Ablai Khan University of IR And WL