Overview
Work History
Education
Skills
Languages
Timeline
Generic
Zhansaya Sarsenbayeva

Zhansaya Sarsenbayeva

Istanbul\Kartal\Soğanlık Orta Mahalle , Tiryaki Hasanpaşa Sk ,34

Overview

4
4
years of professional experience

Work History

Waitress

Titanic Business Hotel
11.2023 - Current
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted new customers, discussed specials, and took drink orders.

Butler

Titanic Luxury Collection Bodrum
05.2023 - 11.2023
  • Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Assisted guests with special requests, ensuring their needs were met promptly and accurately.

Primary School Teacher

"Super Detki"
09.2022 - 05.2023


  • Designed daily lesson plans customized to student needs.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Maintained positive and professional classroom environment throughout school year.

Call Center Manager

LLP "Sulpak"
06.2020 - 08.2021
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.

Education

Academic Degree - Two Foreign Languages:English And German

Kazakh Ablai Khan University of IR And WL
Almaty\Kazakhstan
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Multitasking Abilities

Languages

Kazakh
Native language
Russian
Proficient
C2
English
Intermediate
B1
Turkish
Intermediate
B1
German
Elementary
A2

Timeline

Waitress

Titanic Business Hotel
11.2023 - Current

Butler

Titanic Luxury Collection Bodrum
05.2023 - 11.2023

Primary School Teacher

"Super Detki"
09.2022 - 05.2023

Call Center Manager

LLP "Sulpak"
06.2020 - 08.2021

Academic Degree - Two Foreign Languages:English And German

Kazakh Ablai Khan University of IR And WL

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Zhansaya Sarsenbayeva