Zhannat Berik
Almaty,Kazakhstan
Summary
1. English Teaching
Conducted lessons for students of various proficiency levels.
Developed engaging lesson plans and customized materials.
Prepared students for exams (including IELTS).
Integrated interactive exercises, including QR codes and real-life examples.
Provided feedback and progress reports.
2. Dispatching
Managed logistics and coordinated drivers efficiently.
Monitored schedules, routes, and real-time updates.
Communicated with clients and resolved issues promptly.
Ensured compliance with company policies and industry regulations.
3. Selling
Marketed and sold educational programs and services.
Developed strategies to attract and retain clients.
Conducted consultations to understand customer needs.
Negotiated pricing and closed deals effectively.
Maintained client relationships for long-term business growth.
Overview
13
13
years of professional experience
Work History
Counselling psychologist
Self-employed
Almaty, Kazakhstan
09.2024 - 03.2025
- Employed integrative therapeutic approach tailored to individual client needs.
- Liaised closely with family members providing supportive counselling services during loved one's treatment process.
- Undertook child protection duties when necessary, prioritising children's safety above all else.
- Collaborated with multidisciplinary team for holistic patient care.
- Worked within ethical guidelines whilst maintaining professional boundaries at all times.
- Provided supervision to trainee psychologists, fostering their professional development.
- Designed personalised self-care plans promoting wellbeing amongst clients with chronic illnesses.
- Led mindfulness-based cognitive therapy workshops combating depression relapses.
- Evaluated outcome measures post-treatment ensuring effectiveness of psychological interventions provided.
Sales agent
125 High school
Almaty, Kazakhstan
08.2023 - 08.2024
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Boosted brand visibility by organising promotional events.
- Fostered a positive team environment to drive collective success in sales targets.
- Collaborated closely with marketing team to develop sales strategies.
- Provided after-sales support as required, enhancing overall customer experience.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Logistics Coordinator
Confidence uts
Florida, USA
02.2020 - 03.2022
- Keeping records, monitoring drivers' daily logs for errors or violations, and monitoring their working hours and equipment availability
- Keeping tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs
- Serving as a reliable point of contact to balance drivers' health and safety with customer requirements
- Coordinating and managing the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out
- Determining the best delivery methods and negotiating rates directly with vendors and customers, and getting the necessary documents and permits that drivers will need when shipping chemicals or livestock
Dispatch-Operator
Fuse Service
San Diego, USA
03.2019 - 02.2021
- answer calls, emails and web chat enquiries from customers
- make telesales and market research calls to new and existing customers
- deal with customer orders, card payments, enquiries and complaints
- advise about products and services
- support customers to fix appliance problems
- offer counselling, welfare and benefits advice, legal information or help with careers
- update customers' records on computer databases
Interpreneur
TATS
Uralsk, Kazakhstan
07.2017 - 05.2018
- Performed various translation and interpretation duties from Russian into English, including written texts, localization, internationalization, audio files, and live speaking presentations.
- Arranged concurrent translation during corporate meetings to allow English audience members to take part in Russian language events.
- Translated text projects, including legal documents, website content, news articles, and corporate reports.
- Upheld strict confidentiality policy when translating personal and diplomatic materials.
- Provided interpretation and transcription services as needed by corporate clients.
English Teacher
Oxford Education
Almaty, Kazakhstan
09.2013 - 07.2017
- Teach basic English skills including reading, writing, and speaking.
- Compose lesson plans in order to successfully incorporate the full duration of each lesson.
- Execute lessons efficiently using different styles of teaching depending on the content.
- Engage students to ensure a lively classroom atmosphere.
- Instruct students about the structure and content of the English language.
- Teach students the spelling of words, and their meanings.
- Emphasize the rules of composition, grammar and sentence construction.
- Teach students the correct pronunciation of words.
- Teach students to think critically when studying literature and poetry.
- Teach students to analyze and question media reports, advertisements, and news reports.
Educational Trainer
Ustaz
Almaty, Kazakhstan
09.2016 - 06.2017
- planning, preparing and delivering lessons
- preparing teaching materials
- helping pupils improve their listening, speaking, reading and writing skills in individual and group sessions
- checking and assessing students’ work, and providing feedback.
Secondary English Teacher
Galaxy International School
Almaty, Kazakhstan
07.2014 - 08.2016
- Planning and preparing lessons, including creating lesson plans, gathering materials, and developing activities to engage students in learning
- Monitoring student progress, providing feedback, and maintaining records of attendance, grades, discipline issues, and other information
- Evaluating students on their knowledge of various topics, such as grammar, usage, spelling, punctuation, essay structure, or vocabulary
- Conducting classroom activities such as lecturing, demonstrating, or administering tests and quizzes
- Maintaining discipline in the classroom by enforcing rules or disciplinary actions as necessary
- Interacting with parents or guardians to discuss their child’s progress or address any concerns they may have.
Secondary English Teacher
Suleyman Demirel Colledge
Almaty, Kazakhstan
08.2012 - 06.2014
- Organize classroom lectures and coursework.
- Prepare materials and activities.
- Assign homework and interesting exercises.
- Identify students with special requirements and create individualized plans.
- Determine exam and assignment grades.
- Provide feedback based on workload and classroom behavior.
Sale manager
Kfc
Almaty, Kazakhstan
08.2012 - 03.2013
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Negotiated lucrative contracts to secure long-term client commitment.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Enhanced market penetration with effective territory management.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Led high-performance sales teams, ensuring achievement of targets.
- Devised successful sales pitches for significant conversion rates.
Education
Diploma of Higher Education - Psychology
Transactional Analysis
Kazakhstan 01/2021 -
Master of Arts - Pedagogy(TFL)
SDU
06-2014
Bachelor of Arts - Two Foreign Language
KazNU
06-2011
Skills
- P>Operational efficiency
- P>Shipping Documentation
- P>Spreadsheet tracking
- P>Customer service skills
- P>Training expertise
- P>Document preparation
- P>Organization and Time Management
- P>Multitasking Abilities
- P>Attention to Detail
- Interpersonal psychotherapy
- Knowledge of dsm-5
- Humanistic approach to treatment
- Knowledge of psychological theories
- Obsessive-Compulsive disorder management
- Empathy in client relationships
- Psychoeducation delivery
Languages
- Kazakh
- Arabic
- English
- Russian
- Turkish
Custom
- Reading
- Copywriting
- SMM
- Sport
- Psychology
- Cooking
- Training
- Selling jewelleries
Languages
English
Advanced (C1)
Arabic
Elementary
Turkish
Elementary
Russian
Proficient (C2)
Kazakh
Native
Timeline
Counselling psychologist
Self-employed
09.2024 - 03.2025
Sales agent
125 High school
08.2023 - 08.2024
Logistics Coordinator
Confidence uts
02.2020 - 03.2022
Dispatch-Operator
Fuse Service
03.2019 - 02.2021
Interpreneur
TATS
07.2017 - 05.2018
Educational Trainer
Ustaz
09.2016 - 06.2017
Secondary English Teacher
Galaxy International School
07.2014 - 08.2016
English Teacher
Oxford Education
09.2013 - 07.2017
Secondary English Teacher
Suleyman Demirel Colledge
08.2012 - 06.2014
Sale manager
Kfc
08.2012 - 03.2013
Master of Arts - Pedagogy(TFL)
SDU
Diploma of Higher Education - Psychology
Transactional Analysis
01/2021 -
Bachelor of Arts - Two Foreign Language
KazNU
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