Zhanargul Bissenova
HR/Project Management Professional
Atyrau,ATY
Summary
A highly motivated and result driven professional with 17 years of experience in a role involving strategic and analytical initiatives in Human Resources Management, HR Administration, Industrial Relations and Project Management sectors of largest oil and gas companies in Kazakhstan. An extended professional network, a history of successful collaboration with state agencies, the Ministries and its departments, local executive bodies and Customers/Clients. Experienced in working for foreign corporations, with expatriates and their families. Strong interpersonal and multicultural skills, easily communicate in three languages – Kazakh, Russian and English. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Project Manager Non-technical
Expertise group, KIOS Techflow LLP
12.2020 - 08.2023
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Managed projects from procurement to commission
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
- Reported regularly to managers on project budget, progress, and technical problems
- Successful and ontime completion of 7 procurement contracts @1M EUR for major turnaround in 2019, 2022
Project Manager Non-technical
Petrolvalves KIOS Kazakhstan LLP
05.2018 - 11.2020
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Project HR Manager
KAZPACO LLP (BI Engineering)
04.2017 - 04.2018
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Developed comprehensive training programs, empowering employees to reach their full potential within organization.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Distributed employee engagement surveys to identify areas of improvement.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events and incentive programs.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Devised hiring and recruitment policies for 400-employee company
Employee Relations Coordinator
Tengizchevroil LLP
09.2016 - 03.2017
- Collaborated with managers to identify and address employee relations issues.
- Promoted open dialogue between management and staff through regular town hall meetings and anonymous feedback channels.
- Participated in internal investigations involving allegations of misconduct or policy violations, helping maintain fair workplace environment.
- Educated employees about their rights and responsibilities regarding company policies, ensuring consistent understanding across board.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Advised managers on disciplinary actions when necessary while maintaining consistency with company policies and procedures.
- Reduced conflicts by mediating disputes between employees and management effectively.
Head of Human Resources Administration
Kazmunaiservices & Contractig LLP
03.2012 - 08.2016
- Successfully established and further advanced HRM and staffing administration systems, started and kept track of employee database (about 2200 employees including about 700 expatriates)
- Managed team of 20 employees in 3 offices in Kazakhstan
- In 2014, received a National Certificate of Employee of the Year for outstanding work achievements
- Acted as a trusted advisor and main contact person in all HR processes; Supervised and managed full range of HR duties in compliance with Labor Code, ISO requirements and Company’s policies; Ensured successful obtaining of various licenses and permissions required by the legislation of the Republic of Kazakhstan and compliance with the local content requirement, effective coordination with local state agencies; Performed recruitment and selection processes (all the supportive documentation preparation as well as processes handling including interviews, induction, direct participation in decision making);
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Championed employee wellness programs that contributed to improved morale, productivity, and lower healthcare costs.
- Improved employee retention rates by introducing competitive compensation packages and benefits programs.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with executive leadership to align HR strategy with overall business objectives, driving organizational success.
- Oversaw hiring, staffing, and labor law compliance.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Partnered with cross-functional teams to address complex staffing challenges during periods of rapid growth or restructuring.
- Facilitated conflict resolution, promoting a positive work environment and reducing employee grievances.
- Prepared new hire letters, employee contracts, and corporate policies.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
Senior Executive, HR
Punj Lloyd Group
07.2006 - 02.2012
- Successfully promoted to senior position after two years of work
- Supervised team of 6 employees
- Performed HR and administration duties for staff of 2500 personnel including about 600 expatriates and their families
- Responsibilities included handling all HR related issues and general administration, personnel recruitments, arrangement of trainings, personnel welfare, medical care, traveling & immigration of expatriates, visa and immigration procedures, coordination with local authorities, state agencies and vendors, import/export customs formalities;
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 1200-employee company.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
- Met with employees annually for progress reviews and performance assessments.
- Liaised between multiple business divisions to improve communications.
- Collaborated closely with executive leadership to develop strategic HR plans aligned with long-term company objectives.
- Facilitated conflict resolution processes to address employee concerns effectively while minimizing disruptions to operations.
- Ensured legal compliance by staying current on employment laws, regulations, and best practices in human resources management.
- Processed employee claims involving performance issues and harassment.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Directed hiring and onboarding programs for new employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Conducted company-wide town hall meetings to convey updates.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Visa Coordinator
Punj Lloyd Kazakhstan LLP
08.2004 - 06.2006
- Participated in establishment of HRM system in newly established Company (est.2002 in Kazakhstan)
- Effectively collaborated with state agencies and administration departments
- Prepared and supervised whole documentation process for obtaining visas and work permits for about 600 expat employees and their families
- Ensured 100% success in obtaining visas and work permits without any delays.
Education
Bachelor of Arts - Teacher of Foreign Languages: English And German
West Kazakhstan State University Named After M. Utemissov
Uralsk, Kazakhstan 09.2001 - 06.2004
Bachelor of Laws - Jurisprudence
West Kazakhstan Engineering-Humanitarian University
Uralsk, Kazakhstan 09.2009 - 06.2011
Bachelor of Arts - Teacher Training: English And German Languages
Uralsk Teacher Training College Named After Zh. Dosmukhamedov
Uralsk, Kazakhstan 09.1998 - 06.2001
Skills
Resource Allocation
Logistics Management
Strategic Planning
Problem-solving abilities
Inventory Control
Cost Analysis
Meeting facilitation
Customer Relationship Management
Additional Information
Participated in various webinars on psychology and human relations, Fitness, swimming, yoga, Reading literature on psychology, foreign and Russian classics
Training
- Project Management Introduction, PMI, 01/21/2020 - 01/23/2020
- Labor Disputes, BI University, 01/22/2018 - 01/23/2018
- Legislative regulation of labor relations, DAIVA LLP, 12/11/2017 - 12/13/2017
- The New Labor Code of the Republic of Kazakhstan, TengizChevrOil, 09/20/2016
- Current issues of Labor Law, HSB, 05/15/2016 - 05/18/2016
- Visas and work permits, Work Permits Kazakhstan, 03/28/2014 - 03/29/2014
- HR records management in view of changes in legislation, Staffing technology LLP, 03/04/2013 - 03/05/2013
- Customs Laws of the Customs Union, High Level LLP, 07/29/2011 - 07/30/2011
- Specification of organization and remuneration of labors working on rotation, Kurassova A.M, 04/14/2010 - 04/15/2010
- HR Record Management, Global Education Provider, 01/22/2010 - 01/23/2010
- Effective Managerial Skills, Beacon Consulting, 03/30/2009 - 03/31/2009
- The Seven Habits of Highly Effective People, Franklin Covey, 10/20/2008 - 10/21/2008
Accomplishments
- Participated in the establishment of HRM system in the newly established Company (est.2002 in Kazakhstan). Effectively collaborated with state agencies and administration departments. Prepared and supervised the whole documentation process for obtaining visas and work permits for about 600 expat employees and their families. Ensured 100% success in obtaining visas and work permits without any delays.
- Successfully established and further advanced the HRM and staffing administration systems, started and kept track of the employee database (about 2200 employees including about 700 expatriates). Managed the team of 20 employees in 3 offices in Kazakhstan. In 2014, received a National Certificate of the Employee of the Year for outstanding work achievements.
- Participated in the establishment and further development ofEmployee Relations system in the Company, was responsible for recognizing any possible labor conflicts and negative trends among over 4000 employees in 4 direct contractor companies. Ensured 0 cases of labor conflicts. Regular business trips within Kazakhstan.
- Participated in the development and successful implementation of the KPI system in the project. Was responsible for various HR duties for the staff of over 550 employees including 40 expatriates. Participated in implementation of ERP in the project and within the Group of Companies.
- Successful and safe completion of overhauling/restoration/valves critical refurbishment project during Plant Turnaround (Shutdown) 2019 - 2022 for Karachaganak b.v., West-Kazakhstan, Karachaganak field.
Timeline
Project Manager Non-technical
Expertise group, KIOS Techflow LLP
12.2020 - 08.2023
Project Manager Non-technical
Petrolvalves KIOS Kazakhstan LLP
05.2018 - 11.2020
Project HR Manager
KAZPACO LLP (BI Engineering)
04.2017 - 04.2018
Employee Relations Coordinator
Tengizchevroil LLP
09.2016 - 03.2017
Head of Human Resources Administration
Kazmunaiservices & Contractig LLP
03.2012 - 08.2016
Bachelor of Laws - Jurisprudence
West Kazakhstan Engineering-Humanitarian University
09.2009 - 06.2011
Senior Executive, HR
Punj Lloyd Group
07.2006 - 02.2012
Visa Coordinator
Punj Lloyd Kazakhstan LLP
08.2004 - 06.2006
Bachelor of Arts - Teacher of Foreign Languages: English And German
West Kazakhstan State University Named After M. Utemissov
09.2001 - 06.2004
Bachelor of Arts - Teacher Training: English And German Languages
Uralsk Teacher Training College Named After Zh. Dosmukhamedov
09.1998 - 06.2001