Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Volunteer Experience
References
Timeline
Generic
Yerkezhan Ruslankyzy

Yerkezhan Ruslankyzy

Almaty

Summary

My extensive experience as a supervisor in medical tourism and a tour guide has equipped me with exceptional skills in client service, cross-cultural communication, and complex logistics management. I excel at ensuring guest comfort and safety, resolving issues proactively, and leading teams in dynamic environments. I am confident that my proven ability to manage diverse customer needs and deliver superior service makes me an ideal candidate for Emirates.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor, Check-up Diagnostics Department

LLP «Ловец Врачей (Doctors Hunter)»
Almaty
02.2024 - Current
  • Managed and coordinated the daily operations of the Check-up Diagnostics Department, overseeing a team of five medical coordinators to ensure seamless patient flow and service delivery.
  • Organized and supervised the service for over 15 patients daily, including up to 2-3 international clients from CIS countries, the Middle East, and Europe, arriving for medical tourism programs.
  • Resolved complex client inquiries and conflicts, ensuring high patient satisfaction.
  • Developed and optimized departmental business processes to enhance operational efficiency and client satisfaction.
  • Monitored and elevated the quality of customer service, proactively analyzing feedback, and implementing continuous improvements to the client experience.

Tour Guide

Tez Tour LLP
Belek
05.2023 - 09.2023
  • Successfully conducted over 50 individual and group excursions to key historical and natural attractions in Antalya and the Belek region.
  • Skillfully managed and coordinated airport transfers for diverse groups of tourists, ensuring punctuality, comfort, and a welcoming first and last impression of their trip.
  • Educated tourists on the history, culture, traditions, and unique aspects of Turkey in an engaging and accessible manner, fostering a deeper appreciation for the local environment and heritage.
  • Ensured the safety and comfort of all group members throughout the entire excursion routes, promptly addressing any concerns, and maintaining a secure environment.
  • Efficiently managed tour logistics, including precise time management, strict adherence to schedules, and seamless coordination with drivers, hotels, and local partners to guarantee smooth operations.

Education

Bachelor of Arts - Tourism And Hospitality

KazUIR & WL Named After Abylai Khan
Almaty
06-2024

Skills

  • Customer service
  • Cross-cultural communication
  • Teamwork and leadership
  • Problem-solving and adaptability
  • Organizational and logistics management
  • Safety and protocol adherence

Affiliations

  • Active participant in local hiking and nature clubs, fostering teamwork
  • Avid swimmer (pool), actively engaged in swimming for two years

Languages

Kazakh
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1

Accomplishments

  • Promoted to supervisor from assistant department head within seven months due to demonstrated excellence in leadership and operational management

Certification

  • Certificate of SCH Medical Tourism Management Program at Soon Chun Hyang University Hospital, Bucheon
  • TEZ TOUR certificate, 2023 organization management training and experience program

Volunteer Experience

  • Organized and led fundraising initiatives for a local children's home, successfully collecting 200,000 tenge to support children's well-being and education

References

References available upon request.

Timeline

Supervisor, Check-up Diagnostics Department

LLP «Ловец Врачей (Doctors Hunter)»
02.2024 - Current

Tour Guide

Tez Tour LLP
05.2023 - 09.2023

Bachelor of Arts - Tourism And Hospitality

KazUIR & WL Named After Abylai Khan

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Yerkezhan Ruslankyzy