Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yerke Serikov, PMP

Almaty, Kazakhstan

Summary

Dynamic Product Owner at Bank CenterCredit with a proven track record in driving product innovation and compliance. Expert in agile methodology and data-driven decision making, I led the development of BNPL products, achieving a 6% increase in conversion rates while mentoring a diverse team. Passionate about delivering impactful solutions and enhancing user experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Owner

Bank CenterCredit (BCC)
Almaty, Kazakhstan
06.2023 - Current
  • Led the development of three key BNPL products: Installment Limits, Pay After Delivery, and a Merchant Analytics Dashboard, aligning product features with regulatory requirements, and assisting in compliance documentation.
  • Supported technical integrations with major telecom providers, contributing to a 6% year-over-year increase in conversion rates.
  • Spearheaded market research and competitive analysis across the CIS banking and fintech sectors, including client profiling, and lead generation, to drive product differentiation and strategic positioning.
  • Delivered strong project management and stakeholder communication across departments, including credit risk, legal, marketing, design, and engineering.
  • Managed and mentored a product team of more than 10 specialists and over 5 junior analysts or product managers, fostering team development and agile maturity.

Senior Management Consultant

Grant Thornton
Almaty, Kazakhstan
02.2022 - 06.2023
  • Modeled and optimized 30+ business processes in the pharmacy distribution, finance, and supply chain industries.
  • Gathered data and built over 10 dashboards using BI tools (Power BI and Tableau) for detailed analysis in procurement, taxation, and operations.
  • Performed essential integrations between various applications and tools for ETL processes (Knime, PostgreSQL, Airtable, etc.).
  • Developed innovative solutions for operational and strategic changes.
  • Provided personalized business consulting and overhauled services to strengthen client success.

Research Data Analyst

H1 Insights
New York, NY
03.2021 - 10.2021
  • Validated QA reports of both machine-read data inputs and manual entry.
  • Worked with healthcare data in a SaaS environment.
  • Completed data tracking vectors for upload to the central project database.
  • Developed feedback for automation improvements.
  • Developed database objects, tables, and views using SQL.
  • Collaborated with team members across the U.S. and internationally.

Technical Customer Service Representative

Colorado State Unviersity
Fort Collins, CO
08.2015 - 12.2020
  • Assisted with an average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing information.
  • Monitored systems in operation, and input commands to troubleshoot areas such as AV connection and Windows/Mac applications.
  • Processed over 50 support requests weekly for technical assistance (Tier 1) related to Zoom and Microsoft Teams.
  • Made an average of 50 sales, worth $800 per day, for event tickets in LSC.

Education

Bachelor of Science - Applied Physics

Colorado State University
Fort Collins, CO

High School Diploma -

RSPhMS (РФМШ)
Almaty, Kazakhstan

Skills

  • Product backlog management
  • Roadmap development
  • Agile methodology
  • Dashboard development
  • Data-driven decision-making
  • Project management
  • Microsoft Office
  • Data analytics
  • Requirements elicitation
  • Product metrics tracking
  • Product development
  • Training and onboarding

Certification

  • PMP - Professional Project Manager
  • CBPA - Certified Business Process Associate
  • SAP training courses: Insights into Selected Logistics Innovation, Getting Started with ESG Steering and Reporting, Crisis Management, and Resilience
  • Python for Data Science and Machine Learning

Languages

Kazakh
First Language
Russian
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Product Owner

Bank CenterCredit (BCC)
06.2023 - Current

Senior Management Consultant

Grant Thornton
02.2022 - 06.2023

Research Data Analyst

H1 Insights
03.2021 - 10.2021

Technical Customer Service Representative

Colorado State Unviersity
08.2015 - 12.2020

Bachelor of Science - Applied Physics

Colorado State University

High School Diploma -

RSPhMS (РФМШ)

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Yerke Serikov, PMP