Vladislav Tyan
Astana
Summary
IT account manager with a focus on establishing and developing strategic partnerships. My skills include effective management of client portfolios, identifying client needs and offering innovative solutions, as well as successfully closing and maintaining long-term contracts. Understanding of the technical aspects of products and services, combined with communication skills, makes me a reliable and valuable partner for both clients and the team.
Overview
5
5
years of professional experience
Work History
Account Manager
QazCloud LLP
09.2022 - Current
- Customer engagement in B2B and B2G sectors
- Drafting and managing contracts through full execution
- Managing subcontractor agreements
- Preparing contracts and technical specifications
- Creating and calculating commercial proposals
- Closing financial documents (acts of work performed, invoices, local content reports, service reports)
- Monitoring service quality and SLA compliance
- Preparing tender documentation
- Working with procurement portals: zakup.sk.kz, mitwork.kz, goszakup.gov.kz
- Conducting negotiations, conference calls, and events with clients
- Building strong long-term relationships with clients
- Knowledge of cybersecurity products: SIEM, DLP, NGFW (McAfee, Checkpoint, Trendmicro, Forcepoint, IBM, Microfocus, Symantec, etc.)
- Familiarity with hardware/software solutions from HPe, DELL, Huawei, CISCO, etc.
- Understanding of IaaS, SaaS, DRaaS, BaaS services.
Information Security Manager
QazCloud LLP
06.2021 - 09.2022
- Resolved problems, improved operations and provided exceptional service.
- Client interactions under contract compliance
- Overseeing the service installation process for new clients
- Negotiation and conference call facilitation
- SLA monitoring
- Service report preparation
Monitoring Specialist
QazCloud LLP
06.2020 - 06.2021
- Working with monitoring and cybersecurity systems (Zabbix, Observium, Grafana, FortiGate, FortiMail, IBM QRadar)
- Technical support and client interaction
- Creating service requests, issue tickets, and ensuring timely resolution
- Monthly and quarterly report preparation
Education
Bachelor of Science - Informatics
Academician A. Kuatbekov University of Peoples' Fr
Skills
communication skills
empathy and customer focus
stress tolerance
organisation and attention to detail
responsibility
flexibility and adaptability
initiative
teamwork skills
Languages
English
Upper intermediate (B2)
Kazakh
Elementary (A2)
Russian
Bilingual or Proficient (C2)
Timeline
Account Manager
QazCloud LLP
09.2022 - Current
Information Security Manager
QazCloud LLP
06.2021 - 09.2022
Monitoring Specialist
QazCloud LLP
06.2020 - 06.2021
Bachelor of Science - Informatics
Academician A. Kuatbekov University of Peoples' Fr
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