Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Valeriy Grebennikov

IT Support Engineer
Almaty

Summary

Dynamic IT Support Engineer with a proven track record at Outsource IT Solutions Group, enhancing system performance through proactive maintenance and effective troubleshooting. Skilled in software installation and network configuration, I excel in resolving technical issues while fostering user satisfaction through strong communication. Committed to delivering timely support and oriented to find right resolve for customer.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

IT Support Engineer

Outsource IT Solutions Group
11.2023 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • As a Field Engineer, I solved user problems at the workplace.
  • Communicated with the company's global IT support service to resolve customer issues

Education

Bachelor of Arts - Translation Business

Abai Kazakh National Pedagogical University
Almaty, Kazakhstan
04.2001 -

Secondary Specialized Education - Primary School Teacher

Humanitarian And Pedagogical College
Almaty
04.2001 -

Skills

    Software installation

    Help desk support

    Network troubleshooting

    Remote desktop support

    Email administration

    Active directory

    Technical support

    Ticket management

    Microsoft outlook

    Windows 10

    Verbal and written communication

    Network configuration

    Technical issues analysis

Certification

Certified Implementing and Administering Cisco Solutions (CCNA), Telecommunication Academy Kazinformtelecom - Apr 2021

Interests

Networks

Learning Languages

Guitar and Music

Antropology and Astrophysics

Timeline

IT Support Engineer

Outsource IT Solutions Group
11.2023 - Current

Bachelor of Arts - Translation Business

Abai Kazakh National Pedagogical University
04.2001 -

Secondary Specialized Education - Primary School Teacher

Humanitarian And Pedagogical College
04.2001 -

Similar Profiles

CREATE PROFILE
Valeriy GrebennikovIT Support Engineer