Ugur Cantimur
Almaty
Summary
Customer-oriented General Manager with nearly 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
General Manager
Turkish Airlines, 18
Almaty
11.2022 - Current
- Accountable for the strategic direction of TK’s sales in the country of responsibility and defining the optimal way to increase sales by recommendations for routes, timings, aircraft type and other product developments
- Formulates and implements country sales strategy, including local corporate dealing policy, to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate
- Responsible for the production of short and medium-term local country sales and channel plan including revenue targets as a part of the integrated sales strategy
- Responsible for implementation of sales plans
- Strategy- Implement the Function/Department strategy to ensure alignment with Turkish Airlines’ strategy
- Budget Management- Participate in the development of budget, and monitors financial performance in area of responsibility versus the budget to ensure alignment
- Day-to-day operations- Supervise the standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
- Develop and maintain excellent relationships with third parties (e.g
- Travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
- Liaise with local governmental authorities to ensure compliance with all local regulations and policies
- Engage with TK’s partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
- Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions
- Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
Turkish Airlines
Zagreb
06.2014 - 10.2022
- Responsible all TK's Croatia operations, and launching Dubrovnik as a new destination of TK in 2016 with zero cost.
- Accountable for the strategic direction of TK’s sales in the country of responsibility and defining the optimal way to increase sales by recommendations for routes, timings, aircraft type and other product developments
- Formulates and implements country sales strategy, including local corporate dealing policy, to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate
- Responsible for the production of short and medium-term local country sales and channel plan including revenue targets as a part of the integrated sales strategy
- Responsible for implementation of sales plans
- Strategy- Implement the Function/Department strategy to ensure alignment with Turkish Airlines’ strategy
- Budget Management- Participate in the development of budget, and monitors financial performance in area of responsibility versus the budget to ensure alignment
- Day-to-day operations- Supervise the standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
- Develop and maintain excellent relationships with third parties (e.g
- Travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
- Liaise with local governmental authorities to ensure compliance with all local regulations and policies
- Engage with TK’s partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
- Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions
- Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- After the pandemic, Turkish Airlines became the fastest airline to recover both in terms of passengers and number of flights at Zagreb Airport in 2021.
General Manager
Turkish Airlines
Alexandria
06.2010 - 06.2014
- In 2010, Turkish Airlines' Alexandria route in the area of responsibility were launched.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- In 2012, Turkish Airlines' Sharm el Sheikh and Hurghada routes in the area of responsibility were launched at zero cost.
- Accountable for the strategic direction of TK’s sales in the country of responsibility and defining the optimal way to increase sales by recommendations for routes, timings, aircraft type and other product developments
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Formulates and implements country sales strategy, including local corporate dealing policy, to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate
- Responsible for the production of short and medium-term local country sales and channel plan including revenue targets as a part of the integrated sales strategy
- Responsible for implementation of sales plans
- Strategy- Implement the Function/Department strategy to ensure alignment with Turkish Airlines’ strategy
- Budget Management- Participate in the development of budget, and monitors financial performance in area of responsibility versus the budget to ensure alignment
- Day-to-day operations- Supervise the standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
- Develop and maintain excellent relationships with third parties (e.g
- Travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
- Liaise with local governmental authorities to ensure compliance with all local regulations and policies
- Engage with TK’s partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
- Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions
- Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Sales & Station Manager
Turkish Airlines
Manchester
11.2007 - 06.2010
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Worked with fellow sales team members to achieve group targets.
Quality Assurance Auditor, MSc. Engineer
Turkish Airlines
İstanbul
12.2004 - 11.2007
- Day-to-day activities in the Operational Quality System, to include safety audits within the company as well as external agencies that are subcontracted to Turkish Airlines
- Managing the daily regulatory quality assurance and auditing function of the department by preparing and conducting audits to the standards in accordance with Turkish Civil Aviation Regulations (DGCA), - -IOSA Co-ordinator for the certification of IOSA
- Verified compliance with ISO 9001 standards at each stage of the manufacturing process.
- Outlined standardized procedures for company inspections and process reviews.
- Monthly Management and Planning of the annual audit schedule, the conduct and follow-up of independent quality and safety audits across all departments within TK (Ground Operations, Cargo, Security, Outstations, Flight Operations), in accordance with DGCA's, IOSA Standards Manual
- Conducting opening and closing meetings with Nominated Post Holders/
- Senior Management personnel from within TK and Ground Handling Companies in relation to audits planned/ accomplished
- Providing a summary of the audits completed from the annual audit schedule and open non-conformances at the CEO’s Airline Safety Committee meeting
- Assisting Manager Operations Quality in managing department planning, budget, resources, and tools
- Plan and implement the future development of the Quality section, including manpower, tools, and workspace.
- Reviewed and monitored quality assurance reports for accuracy and completeness.
- Conducted internal audits of production processes to identify areas of improvement in product quality.
- Investigated customer complaints related to product quality, identified root causes, and recommended corrective actions.
- Developed and maintained audit procedures to ensure compliance with company standards.
- Evaluated existing processes for effectiveness and efficiency, recommending improvements as necessary.
- Created detailed documentation of audit findings, including recommendations for resolution of any issues identified.
- Developed training materials related to Quality Assurance Auditing procedures.
- Scheduled client visits and planned assessments.
- Made travel plans and conducted assessments at clients' facilities.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Geotechnical Engineer
Dar al Handasah
Jeddah
11.2002 - 02.2003
- Developed geotechnical design parameters for projects such as retaining walls, foundations, and embankments.
- Performed engineering calculations including bearing capacity of soils, earth pressure analysis, slope stability analysis and seismic hazard assessment.
- Conducted laboratory testing of soils to determine strength characteristics such as shear strength parameters and consolidation properties.
- Inspected construction sites to ensure that activities are being carried out according to approved plans and specifications.
- Participated in meetings with clients to discuss project requirements, scope changes and progress updates.
- Researched new technologies applicable for use in challenging geotechnical projects.
- Managed geotechnical research and analysis for Accountable Projects below;
- Stabilization of Mountain Slopes at Portals of Pedestrian Tunnels near plot
- 101 in Mina (Rock Bolting, Weep Holes, Protection Wall, Grouting)
- Development of King Abdul-Aziz Endowment for Makkah Holy Haram-Zam Zam Tower (Engineering Geological Map, Drillings)
- Al Qassim –Al Madinah-Yanbu-Rabigh Expressway As a Project Engineer (Soil Strengthen in Aramco Bridge)
Geotechnical Engineer
Gulsan Construction
Bursa
01.2000 - 10.2002
- Quality control engineering and earthworks
- Asphalt and concrete design, quarry operation, project engineering about slope stability and super-structure also Cost Control Engineering in 2001–2003.
- Analyzed existing structures for structural adequacy and retrofit design recommendations.
- Conducted laboratory testing of soils to determine strength characteristics such as shear strength parameters and consolidation properties.
- Surveyed sites, collected measurements and assessed project conditions.
- Analyzed survey reports, maps or other topographical or geologic data.
- Devised and initiated engineering solutions to variety of project and design issues.
- Provided technical advice on construction related issues regarding ground improvement techniques, dewatering strategies, foundation design and underpinning requirements.
- Designed shallow foundations based on soil properties obtained from laboratory tests or field investigation data.
Education
Bachelor's degree - Business Administration
Anadolu University
Eskisehir08.2022
Master's degree - Engineering Geology
Istanbul Technical University
06.2003
Bachelor's degree - Geophysical Engineering
Istanbul Technical University
06.1999
Skills
- Aviation
- Travel Management
- Airport Service Management
- Airlines
- Commercial Aviation
- Civil Aviation
- Flight Safety
- Air Charter
- Airport Management
- Operation Management
- Airports
- Business Administration
- Advertising and Marketing
- Staff Supervision
- Recruiting and Hiring
- Service Quality Improvement
- Loss Prevention
- Branding
- Business Development
- Workflow Planning
- Quality Management
- Public Relations
- Sales
- Project Management
- Customer Relationship Management
- Customer Relations
- Operations Oversight
- Communication Skills
- Financial Document Control
- Analytical Skills
- Sales Planning and Implementation
- Interpersonal Skills
- Budgeting and Cost Control
- Market Analysis
- Team Building
- Administrative Skills
- Training and Coaching
- Marketing
- Total Quality Management
- Recruitment
- Employee Development
- Salary Structure/Compensation Analysis
- Leadership and Team Building
- Staff Development
- Deadline-Oriented
- Negotiation Skills
- Budgeting and Cost Control Strategies
- Global Sales and Marketing
- Purchasing and Planning
Timeline
General Manager
Turkish Airlines, 18
11.2022 - Current
General Manager
Turkish Airlines
06.2014 - 10.2022
General Manager
Turkish Airlines
06.2010 - 06.2014
Sales & Station Manager
Turkish Airlines
11.2007 - 06.2010
Quality Assurance Auditor, MSc. Engineer
Turkish Airlines
12.2004 - 11.2007
Geotechnical Engineer
Dar al Handasah
11.2002 - 02.2003
Geotechnical Engineer
Gulsan Construction
01.2000 - 10.2002
Bachelor's degree - Business Administration
Anadolu University
Master's degree - Engineering Geology
Istanbul Technical University
Bachelor's degree - Geophysical Engineering
Istanbul Technical University
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