Tamiris Utelbay
Boston
Summary
Forward-thinking Operations Specialist bringing 3 years of expertise in Business Operations & Customer Success for Tech sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
4
4
years of professional experience
Work History
Business Operations Specialist
Jobcase, Inc
Cambridge, MA
07.2022 - 05.2023
- Responsible for configuring, troubleshooting, and monitoring of over 2000 hiring events and job requisitions accounting for $1.5M+ in revenue
- Audit sales and reviewed business transactions to ensure revenue number is correct
- Set up hiring events, job posting, job promotion and troubleshoot all operational obstacles in product
- Optimize data collection and analysis to ensure campaign success, leveraging SQL and data visualization skills
- Onboard and educated +15 people on event status, help to manage fulfillment, and technical initiatives
- Identified areas for improvement in data collection and processing leading to reduced error rates and faster turnaround times
- Execute day-to-day operations for employer organizations to launch promotions of job requisitions and hiring events
- Collected, organized and provided data to maintain program status and customer commitments
Customer Success Associate
Jobcase, Inc
Cambridge, MA
09.2020 - 07.2022
- CS lead on events for staffing vertical, delivered 1000+ events, driving $800K in events revenue at 72% margin
- Provided weekly business updates on key customers and delivery statuses, tracked KPIs, prepared events detail on volume and fulfillment
- Reinforces sales process by performing analyses on event data to make recommendations to improve hiring strategies and pitch larger product packages, increasing potential annual revenue
- Delivered Tableau-based monthly performance reports to the 15+ strategic clients
- Analyzed event fulfillment metrics and optimize promotional channels - decreased spending by 30% on promotion
- Contributed to new product UI launch through user testing and provided feedback on additional requirements to improve efficiency
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Treasury & Account Receivable Co-op
Wayfair
Boston, MA
07.2019 - 12.2019
- Developed and managed short-term liquidity model including cash forecast, monthly reports, cash flow variance analysis reports and assist with month-end closing
- Reviewed and evaluated 800+ expense reports and prepaid transactions on a weekly basis
- Analyzed large amounts +10,000 of transaction activity across banks accounts
- Performed reconciliation of credit card charges (over $100,000) and check payments on a daily basis
- Coordinated inter-company and external cash movement, including wire transfers and foreign currency trades
- Monitored expense reimbursement and prepared monthly financial reports
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns
Office Clerk
Batt Oil
Kyzylorda, Kazakhstan
05.2018 - 08.2018
- Prepared client-specific porting and management report materials, using strong attention to detail
- Maintained monthly, weekly and daily reports of all transactions
- Answered average of 20 calls per day by addressing customer inquiries, solving problems, conducting meetings with employers and providing new product information
Assistance Brand Manager
Zhami Flower shop
Almaty, Kazakhstan
05.2017 - 08.2017
- Increased client revenue average of 20% through brand optimization and improvements
- Implemented marketing and promotion tactics that led to 35% growth in social media shares and maintained strong social media across Twitter, Facebook and Instagram
Education
Bachelor of Science - Econometrics And Quantitative Economics
Northeastern University
Boston, MA05.2020
Skills
- Computer: MS Office Suite, SQL, Jira, Tableau, Salesforce, NetSuite, Stata, Chrome River, Google Suite
- Financial Documentation
- Customer Satisfaction
- Customer Accounts Management
- Problem Resolution
Languages
English
Proficient
C2
Russian
Proficient
C2
Kazakh
Proficient
C2
Timeline
Business Operations Specialist
Jobcase, Inc
07.2022 - 05.2023
Customer Success Associate
Jobcase, Inc
09.2020 - 07.2022
Treasury & Account Receivable Co-op
Wayfair
07.2019 - 12.2019
Office Clerk
Batt Oil
05.2018 - 08.2018
Assistance Brand Manager
Zhami Flower shop
05.2017 - 08.2017
Bachelor of Science - Econometrics And Quantitative Economics
Northeastern University