SHIVANI ASWANI
London
Summary
A dedicated professional with expertise in thoughtful communication and customised customer service, consistently delivering exceptional results. Demonstrates calm under pressure and excels in problem-solving, ensuring strategic planning aligns with organisational goals. Skilled in public relations, fostering positive relationships and enhancing brand reputation. Committed to leveraging these competencies to drive success and achieve long-term career objectives.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Senior Healthcare Assistant (Bank Staff)
Jewish Care
London
02.2025 - 03.2026
- Support daily care operations and coordinate with multidisciplinary teams.
- Maintain confidential documentation and accurate records.
- Liaise with families, residents, and visitors professionally.
- Handle enquiries and contribute to smooth day-to-day service delivery.
- Managed patient documentation for improved record keeping.
- Strengthened team efficiency with clear, timely communication.
Civil Enforcement Officer
APCOA Parking Ltd
London
10.2023 - 03.2026
- Respond to public enquiries and manage conflict calmly and professionally.
- Prepare accurate written reports and documentation.
- Fostered good relationships within the community through professional conduct and courteous interactions.
- Prepared detailed reports on daily enforcement activities for record-keeping purposes.
- Improved community safety by conducting regular patrols and enforcing parking regulations.
Healthcare Assistant
Impact Care Services
London
10.2022 - 10.2023
- Maintained patient records in line with compliance requirements.
- Assisted with scheduling and coordination of care activities.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
Territory Manager
IDFC First Bank Ltd
01.2022 - 09.2022
- Led regional sales and customer relationship management initiatives.
- Managed team performance and strengthened client engagement.
Deputy Manager
Axis Bank Ltd
07.2019 - 01.2022
- Managed branch front-desk operations and customer service delivery.
- Supervised staff and ensured compliance with regulatory standards.
- Handled confidential financial records and resolved customer issues.
Senior Sales Executive
Quess Corp Ltd
03.2015 - 07.2019
- Delivered consistent sales performance and built strong client relationships.
- Provided frontline customer service and administrative support.
Education
MBA - Finance & Management
University of East London
Master of Commerce - undefined
Sardar Patel University
Bachelor of Commerce - undefined
Gujarat University
Skills
- Thoughtful communication
- Customised customer service
- Calm under pressure
- Problem-solving
- Strategic planning
- Public Relations
Timeline
Senior Healthcare Assistant (Bank Staff)
Jewish Care
02.2025 - 03.2026
Civil Enforcement Officer
APCOA Parking Ltd
10.2023 - 03.2026
Healthcare Assistant
Impact Care Services
10.2022 - 10.2023
Territory Manager
IDFC First Bank Ltd
01.2022 - 09.2022
Deputy Manager
Axis Bank Ltd
07.2019 - 01.2022
Senior Sales Executive
Quess Corp Ltd
03.2015 - 07.2019
Master of Commerce - undefined
Sardar Patel University
Bachelor of Commerce - undefined
Gujarat University
MBA - Finance & Management
University of East London