Saltanat Kussainova
Student
London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Waitress
CoffeeNova Cafe
Astana
01.2023 - 01.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
Barista
CoffeeNova
Astana
07.2022 - 08.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Updated specials board display to boost sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Prepared eye-catching, creative latte art to please customers.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Complied with standards for merchandising, stocking and storing product.
- Promoted additional items with beverages, increasing store sales.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Internship Student
DamuMed
Astana
06.2020 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Sorted, organized and maintained files.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Researched and reviewed information in support of daily objectives.
- Assisted with projects by applying strong analytical skills and studies.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data and assisted in timely reporting.
- Developed business, financial and analytical skills in fast-paced work environment.
Kitchen Helper
CoffeeNova
Astana
05.2019 - 08.2019
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared dishes for catering events or during high-volume shifts.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Followed supervisor instructions to complete tasks on time.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
BsC Economics - Economics
Queen Mary’s University Of London
London, UK 09.2023 - Current
Basic General Education - Physic And Mathematics
Nazarbayev Intellectual School
Astana, Kazakhstan 09.2010 - 05.2020
A Levels - Mathematics, Further Mathematics,Physics , Russian
Cardiff Sixth Form College
Cardiff, Wales 09.2020 - 06.2022
Skills
Daily specials memorization
undefinedTimeline
BsC Economics - Economics
Queen Mary’s University Of London
09.2023 - Current
Waitress
CoffeeNova Cafe
01.2023 - 01.2023
Barista
CoffeeNova
07.2022 - 08.2022
A Levels - Mathematics, Further Mathematics,Physics , Russian
Cardiff Sixth Form College
09.2020 - 06.2022
Internship Student
DamuMed
06.2020 - 08.2021
Kitchen Helper
CoffeeNova
05.2019 - 08.2019
Basic General Education - Physic And Mathematics
Nazarbayev Intellectual School
09.2010 - 05.2020
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