Roza Zharmukhambetova
Astana
Summary
Multilingual Italian wine enthusiast, certified by WSET/FSG, with 2 years of immersive experience in China's dynamic wine industry. Transitioned from teaching languages to cultivating a fervent devotion to the wine industry. Currently based in Kazakhstan, committed to advancing wine studies and pursuing opportunities in Marketing, Brand Management, International Communications and Foreign Sales.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SALES MANAGER/WINE INSTRUCTOR
BEIJING XIAOGUO ZHIYUAN LTD.
07.2020 - 06.2022
- Researched and introduced new distributors and corporate clients to the company, maintained effective relationships and communication with the clients, and assisted in increasing the company’s market share
- Delivered top-tier customer service, including product presentations, wine tastings, and training
- Assisted in formulating and executing company policies, business offers, and sales promotions
- Represented and endorsed company products at regional and national exhibitions
- Facilitated communication with foreign partners, such as Concha y Toro, under the guidance of the general manager
- Developed educational materials and provided training and mentorship to staff on various aspects of wine, including culture, history, regions, service, tasting techniques, and current trends.
FRONT OFFICE MANAGER
HOTEL KAZZHOL ASTANA
06.2013 - 07.2014
- Efficiently managed and upheld daily administrative functions to promote a cohesive and productive front office environment
- Skillfully addressed and resolved client complaints, actively nurturing client relationships to cultivate trust.
Education
MASTER OF BUSINESS ADMINISTRATION - BUSINESS MANAGEMENT
BEIJING INSTITUTE OF PETROCHEMICAL TECHNOLOGY
Beijing, China07.2022
MASTER OF LAW, ECONOMICS AND ADMINISTRATION - SOCIAL ENTREPRENEURSHIP
UNIVERSITE LUMIERE LYON 2/IFAG
Lyon, France11.2015
BACHELOR OF EDUCATION - FOREIGN LANGUAGES: ENGLISH/FRENCH
EURASIAN NATIONAL UNIVERSITY
Astana, Kazakhstan07.2014
Skills
- Networking and building relationships in multicultural environments
- Sales and Market Development
- B2B Sales
- Customer Acquisition and Retention
- Cross-Cultural Communication
- Promotional Sales Events
- Wine Education
- Google Sheets, Looker Studio
- Training and coaching
- Complaint Handling
Languages
Russian, Kazakh
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1
French
Upper intermediate
B2
Italian
Elementary
A2
Certification
- Italian Wine Scholar, WINE SCHOLAR GUILD
- WSET Level 3 in Wines, TENUTE RUFFINO
- Valpolicella Wine Specialist, CONSORZIO TUTELA VINI VALPOLICELLA
- Langhe Wines Ambassador, CONSORZIO DI TUTELA BAROLO BARBARESCO ALBA LANGHE E DOGLIANI
- Sicilia DOC Wines Promotion Ambassador, CONSORZIO DI TUTELA VINI SICILIA DOC
- Argentina Malbec Promotion Ambassador, DP WINE CONSULTING and WINES OF ARGENTINA
- Certified Etna Enthusiast, ETNA WINE SCHOOL
- WSET Level 2 in Wines, EMW FINE WINES, Beijing, China
- Frequently participated in Dragon Phoenix Blind Tasting Club, DP WINE CONSULTINGS, Beijing, China
Timeline
SALES MANAGER/WINE INSTRUCTOR
BEIJING XIAOGUO ZHIYUAN LTD.
07.2020 - 06.2022
FRONT OFFICE MANAGER
HOTEL KAZZHOL ASTANA
06.2013 - 07.2014
MASTER OF BUSINESS ADMINISTRATION - BUSINESS MANAGEMENT
BEIJING INSTITUTE OF PETROCHEMICAL TECHNOLOGY
MASTER OF LAW, ECONOMICS AND ADMINISTRATION - SOCIAL ENTREPRENEURSHIP
UNIVERSITE LUMIERE LYON 2/IFAG
BACHELOR OF EDUCATION - FOREIGN LANGUAGES: ENGLISH/FRENCH
EURASIAN NATIONAL UNIVERSITY
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