Roman Nam

Provide high-quality customer service, addressing inquiries and offering tailored solutions to enhance customer satisfaction and loyalty.
Conduct outbound and inbound calls to promote bank products, supporting sales targets and customer retention.
Accurately document client interactions and feedback, aiding in process improvements and service quality.

Coordinated preventive maintenance schedules for critical equipment
pieces to ensure uninterrupted operations within the laboratory
setting.
Optimized equipment utilization through effective scheduling and
maintenance, reducing downtime.
Planned, coordinated, and executed corporate events, including
conferences, seminars, and workshops, ensuring seamless execution
and adherence to budgetary constraints.
Developed and structured academic curriculum plans for students,
ensuring alignment with educational standards, program
requirements, and learning objectives