Rahaat Arshad Shah
Srinagar
Summary
Dynamic travel operations manager with a proven track record at Trek Tide, specializing in strategic sales planning and market analysis. Successfully developed innovative marketing strategies, enhancing customer satisfaction and operational efficiency. Recognized for exceptional leadership and conflict resolution skills, driving team performance and fostering a collaborative environment in the tourism sector.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Founder & Travel Operations Manager – Trek Tide
Trek Tide – Verified by Tourism Department, Jammu & Kashmir
Srinagar
10.2022 - Current
- Developed marketing strategies to promote travel experiences in Jammu & Kashmir.
- Coordinated logistics for guided tours and outdoor activities for visitors.
- Trained staff on customer service best practices and operational procedures.
- Conducted market research to identify trends in tourism preferences and demands.
- Implemented feedback systems to gather visitor insights and improve services.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Managed day-to-day activities across multiple departments within the organization.
Trek Tide – Verified by Tourism Department, Jammu
Trek Tide – Verified by Tourism Department, Jammu & Kashmir
Srinagar
03.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
Education
Minto Circle School
Srinagar, Jammu and KashmirSkills
Strategic Sales Planning
Market Analysis & Lead Generation
CRM & Vendor Negotiations
Task Prioritization
Conflict Resolution
Communication & Leadership
Self-Motivated and Proactive
Critical Thinking
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Kashmiri
Advanced (C1)
C1
Certification
Tourism Department Verification – Trek Tide (Registered Travel Company)
Computer Knowledge Certificate – (if you have one, mention institute name or just “Certified in Computer Applications”)
Sports Participation Certificate – Football (School/Local Level)
Accomplishments
Established Trek Tide, a verified travel and tourism company registered under the Department of Tourism, Jammu & Kashmir.
Expanded client base through effective marketing and relationship management, achieving consistent business growth.
Led and organized domestic and adventure tours across Kashmir and Northern India with high customer satisfaction.
Recognized for exceptional leadership, sales performance, and operational excellence in the travel sector.
Demonstrated strong team coordination, negotiation, and digital marketing skills to enhance company visibility and success.
Affiliations
Organize and lead local treks, tours, and adventure activities across Jammu & Kashmir.
Participate in community clean-up and tourism awareness campaigns.
Active member of regional travel and tourism groups.
Regularly play football and take part in local tournaments.
Explore new destinations and study travel trends to design better tour packages
Career Objective
Motivated and hardworking individual seeking an opportunity in a reputable organization where I can apply my skills, learn quickly, and take on new challenges. I aim to grow professionally while contributing positively to the company’s goals through dedication, teamwork, and a proactive attitude.
Timeline
Founder & Travel Operations Manager – Trek Tide
Trek Tide – Verified by Tourism Department, Jammu & Kashmir
10.2022 - Current
Trek Tide – Verified by Tourism Department, Jammu
Trek Tide – Verified by Tourism Department, Jammu & Kashmir
03.2020 - Current
Minto Circle School