Evgenii Podolian

Developed AI assistant for contact center, enhancing call analysis and information extraction.

Integrated real-time chat interface for querying problematic calls and customer sentiment.

• Utilized advanced LLMs and RAG to provide contextual responses for operational teams.
• Collaborated with cross-functional teams to establish product vision and roadmap.
• Managed product backlog, prioritizing tasks based on stakeholder input and strategic goals.
• Facilitated sprint planning and retrospectives to optimize team performance and delivery.
• Created user stories, acceptance criteria, wireframes, and prototypes for product development.

Deployed AI-driven web applications using Python, JavaScript, HTML, and CSS.

• Coordinated project timelines and milestones with cross-functional teams to ensure alignment.
• Facilitated regular team meetings to monitor progress and resolve challenges.
• Assisted in budget tracking and expense management for project activities.
• Communicated updates on project status and deliverables to clients and stakeholders.
• Collaborated with vendors to source materials and services for projects.
• Developed and maintained comprehensive project plans, timelines, and budgets.
• Established strong partnerships with teams, vendors, and contractors to enhance collaboration.
• Managed vendor contracts by assigning tasks and clarifying expected deliverables.

• Developed responsive web applications utilizing HTML, CSS, and JavaScript frameworks.
• Collaborated with designers to create user-friendly interfaces and enhance navigation.
• Integrated APIs to bolster application functionality and elevate user experience.
• Participated in agile ceremonies, contributing insights during sprint planning and daily stand-ups.
• Designed custom responsive layouts to optimize website performance across devices.
• Worked with back-end developers to seamlessly integrate user interface components.
• Gathered and translated client requirements into actionable product stories and tasks.
• Conducted regular reviews of website elements for accuracy and functionality.