Psyhology
Olga Chernetsova
Director Of Business Support Services
Almaty,ALA
Summary
IT/Telecom Business Support Officer with 20 years of providing operational oversight and enhancements to Telecom companies. Tireless in seeking untapped opportunities to optimize business processes in billing systems and In House development support. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Tele2 Kazakhstan
05.2014
- Director, Business support services.
- Leading of the departments activities – IT help desk, Billing Administration Unit, Tariffing unit, Development and integration unit, Reporting and Analytics.
- Budget planning;.
- Working with contracts;.
- New projects implementation –from billing and development side.
- Leading billing operational and development activities.
- Problem requests.
- Change requests – from signing to delivery.
- Planning patch, fixes, SW updates installations, coordination with other departments and other activities.
- Successful billing systems integration project – Global carrier award 2018 as ‘Best Asian project’.
Senior Engineer
JSC “KCell
06.2012 - 05.2014
- Configuration and implementation of charging schemes – developing, testing, preparations for installation, integration with other systems if necessary (Oracle and Unix Solaris based systems);.
- Installation of new configuration patches on the production system;.
- Handling errors and problems of charging system, controlling completeness and correctness of charging;.
- Working on integration of new projects with billing systems;.
- Working with vendors on changes for the billing software, coordinating algorithms, testing, preparation for the production installation;.
- Preparing procedures for the billing (and related) work flows (data verification, new processes, optimization of old), testing procedures;.
- Providing analytical reports per request;.
Group Leader/Amdocs Mediation Expert
Amdocs
, Kazakhstan
01.2008 - 03.2012
- Leading of technical group on site (Almaty), supporting billing and mediation systems (based on Oracle DB and Unix platform);.
- Support all customer activities, problems handling and fixing, support customer in implementation of new schemes and services;.
- Managing billing system support activities – handling critical situations (system not operating, some processes not operating, system restore after HW problems and etc), software versions upgrades, controlling of all billing processes working correctly;.
- Managing development activities – creation of technical tasks (or support customer in this activity), controlling process of development on all stages from beginning till testing and delivery to customer;.
- Managing and coordination of testing activities on site;.
- Managing production and test environments on site ( upgrading software versions, fixes installation, delivery software to customer, hardware/software/network related works);.
- Organization and leading technical meetings between teams inside Amdocs and with customer;.
- Coordination site team work with other involved teams (additional development teams, core team, and additional support teams).
- Setting tasks for the teams, splitting tasks and etc;.
- Reporting – providing all kinds of reports related to system activities, support customer in the same;.
- Mediation&AEM modules administration and support (billing mediation gateway and Amdocs error manager based on Oracle DB and Unix AIX platform); -fixing problems; -support all customer activities related to module; -fixing software errors; -deliver of patches and new versions; -participation in CR development in customization area; -working with core team for non customization issues; -testing; -new projects/services implementation (from Mediation side).
AEM expert
Mobile Telecom Services
01.2006 - 01.2008
- Leading the project of new billing system installation and all related activity (preparing technical tasks, coordination with vendors and other departments of the company and etc);.
- Leading the billing department;.
- Training of billing specialists ;.
- Interaction with Marketing/Financial/Technical/Sales/Customer Care departments;.
- Working with vendors of software (coordination of work, new software implementation, systems integration, planning and etc);.
- Participation in development activities – creating additional tools and systems for billing activities, creation of technical tasks;.
- Providing of all kinds of billing reports for management and other departments.
Signor Billing Engineer
TOO ‘GSM Kazakhstan
01.2001 - 01.2005
- Managing billing group (engineers, shift operators) activities;.
- Billing systems (PrePaid , Postpaid) operational support;.
- Managing and implementing of new projects (new services, new tariff schemes and etc);.
- Interacting with other departments - work on new projects/services billing integration, working on procedures setting and their implementation;.
- Work with software vendors - software implementation, work on defects and integration problems, requests for new software development, installation of the fixes and patches;.
- Leading Fraud Management project.
- Preparing procedures for fraud discovering, analysis fraud cases, integration of FMS;.
- Train the trainers project activities (as key specialist in preparing training programs);.
- Reporting – prepare reports for management and other company departments, support billing system users in the same;.
- Working with analytical system of reports.
- First user support, preparing report templates with programmed logic for other departments;.
- Working with developers – creation tools for billing system maintains, preparing technical tasks, coordination with end users, testing, support;.
- Administration and support of Prepaid billing system (In-Memory DB, Unix platform) – handling critical system issues, installing fixes and patches, new tariff schemes implementation, system configuration, users support and etc.
Software developer
AHBK
, Kazakhstan
01.1999 - 01.2001
Education
Bachelor of Science - Engineer Programming
Kazakh National Technical University
Kazakhstan, Almaty 06.1997 - 06.2002
MBA - IT Management
Moscow Business School
Russia, Moscow 04.2020 - Current
Skills
Policies and procedures
Strategic planning
Budgeting
Negotiation
Operations management
Project Management
Verbal and written communication
Coaching and mentoring
Consistently meet goals
Effective leader
Deadline-oriented
Efficient multi-tasker
Certification
Courses and certificates GSMA Fraud training program (Birmingham), Avoiding fraud in mobile networks (Moscow), Linux fundamentals: basic cource, Linus fundamentals: Advanced course (Almaty), SQL and PL/SQL Basics, Effective presentation and ‘Train the trainers’ program certificate (Almaty), CBOSS products operation (Moscow), ORGA PrePaid systems (Paderborn), Alcatel 8616 Convergent Rating engine 2.0 and provisioning (Antwerp), Alcatel proxy 1.3 operation (Almaty), Alcatel SRP 4.1.2 Description and operation (Lannion), Amdocs Mediation module – operation and development (Raanana, Hod Hasharon).
Interests
Yoga
Tibetian buddhism phylosophy
Timeline
MBA - IT Management
Moscow Business School
04.2020 - Current
Tele2 Kazakhstan
05.2014
Senior Engineer
JSC “KCell
06.2012 - 05.2014
Group Leader/Amdocs Mediation Expert
Amdocs
01.2008 - 03.2012
AEM expert
Mobile Telecom Services
01.2006 - 01.2008
Signor Billing Engineer
TOO ‘GSM Kazakhstan
01.2001 - 01.2005
Software developer
AHBK
01.1999 - 01.2001
Bachelor of Science - Engineer Programming
Kazakh National Technical University
06.1997 - 06.2002