Nelli Suleimenova
North Vancouver
Summary
Dynamic professional with a proven track record, excelling in relationship building and client engagement. Skilled in analyzing client feedback to implement strategic solutions, enhancing customer satisfaction. Adept at leading cross-functional teams to optimize service delivery and drive retention, leveraging both analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Assistant Client Relationship Manager
"Promsvyazbank" JSK
02.2011 - 07.2016
- Assisting to cultivate strong client relationships to enhance customer satisfaction and retention.
- Analyzed client feedback to identify service improvement opportunities and implement strategic solutions.
- Helping to develop tailored financial solutions based on client needs, resulting in increased engagement.
- Led cross-functional teams to streamline communication processes and improve response times for client inquiries.
Account Manager, Small Enterprises
Bank Intesa
05.2009 - 03.2010
- Managed client relationships to drive satisfaction and retention.
- Coordinated cross-functional teams to deliver seamless service solutions.
Analyst, Department of Budget Planning
Ministry of Economy and Budget Planning
09.2006 - 04.2007
- Analyzed economic data to support budget planning initiatives.
- Developed comprehensive reports on fiscal policies and economic forecasts.
- Collaborated with cross-functional teams to streamline budgeting processes.
- Conducted research on market trends to inform strategic decision-making.
Specialist, Internal Audit Department
Treasure Department of East Kazakhstan Region
04.2005 - 09.2006
- Developed and implemented process improvements to enhance operational efficiency.
- Led cross-functional teams to drive strategic initiatives and project execution.
- Analyzed data trends to inform decision-making and optimize resource allocation.
Education
Bachelor of Arts - Government Regulation
East Kazakhstan State University
Ust-Kamenogorsk, Kazakhstan06-2004
Bachelor of Arts - Jurisprudence
Russian Institute of Humanity
Ust-Kamenogorsk, Kazakhstan06-2003
Skills
- Relationship building and management
- Customer engagement
- Client needs assessment
Languages
English
Limited Working
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Timeline
Assistant Client Relationship Manager
"Promsvyazbank" JSK
02.2011 - 07.2016
Account Manager, Small Enterprises
Bank Intesa
05.2009 - 03.2010
Analyst, Department of Budget Planning
Ministry of Economy and Budget Planning
09.2006 - 04.2007
Specialist, Internal Audit Department
Treasure Department of East Kazakhstan Region
04.2005 - 09.2006
Bachelor of Arts - Government Regulation
East Kazakhstan State University
Bachelor of Arts - Jurisprudence
Russian Institute of Humanity