Murat Karassayev
Almaty
Summary
A dependable Front Desk Agent with a strong background in the hospitality industry and property management. My educational background and extensive exposure to foreign cultures have given me a significant advantage in communication and building connections with customers and coworkers of diverse perspectives. Considerable foreign travel experience has made me adaptable to new places, people, and ideas. Proven ability to work in extreme situations, demonstrated during the 2022 Kazakh unrest. Motivated to learn new ideas and apply them in my work, consistently arriving prepared and on time.
Overview
3
3
years of professional experience
Work History
Property Preparation Assistant
Private Client
04.2024 - 05.2024
- Assisting in identifying and hiring professionals to prepare necessary documentation for apartments of private individuals.
- Helping to coordinate and supervise repair and renovation work to prepare apartments for sale.
- Supporting the management of tasks to ensure the apartment is market-ready before engaging a broker to list the property.
Building Manager
Private Client
03.2023 - 10.2023
- Operations and Maintenance
- Supervising the cleanliness and condition of the building and surrounding area
- Procurement and inventory management of tools, chemicals, and other consumable materials
Property Preparation Assistant
Private Client
09.2022 - 11.2022
- Assisting in identifying and hiring professionals to prepare necessary documentation for apartments of private individuals.
- Helping to coordinate and supervise repair and renovation work to prepare apartments for sale.
- Supporting the management of tasks to ensure the apartment is market-ready before engaging a broker to list the property.
Front Desk Receptionist
The Ritz-Carlton
Almaty
04.2022 - 07.2022
- Handled reservations via phone, in person, and through computer systems, providing confirmation information and ensuring accurate booking processes.
- Efficiently and professionally addressed customer phone inquiries, meeting their needs and delivering high-quality service.
- Greeted guests upon arrival, provided assistance, and answered questions to foster a trusting relationship.
- Calculated expenses and posted them to room accounts, meticulously checking guest bills upon checkout for accurate billing.
- Accepted deposits and payments for rooms, ensuring transactions were accurate and timely.
- Utilized internal software for efficient management of reservations, check-ins, and check-outs.
- Issued room keys to guests upon check-in and provided detailed instructions for their use.
- Managed a multi-line phone system, greeting callers with enthusiasm and professionalism.
- Supervised front desk operations during high-traffic periods, ensuring guest needs were met.
- Coordinated with housekeeping and maintenance staff to promptly address guest requests and complaints.
- Conducted inventory of office supplies and calculated usage rates.
- Placed orders and replenished office supplies for the department.
Call Center Representative
The Ritz-Carlton
Almaty
03.2021 - 04.2022
- Providing exceptional service to every customer by utilizing extensive product and service knowledge, creating a welcoming and positive guest experience.
- Interacting daily with a large number of customers, maintaining a positive attitude and focusing on meeting their needs.
- Analyzing, recording, and directing complaints, issues, and feedback to the appropriate departments for further investigation and resolution.
- Responding to customer inquiries about products, services, and general company information.
- Assisting at the front desk, including performing receptionist duties as needed.
- Ensuring timely and accurate entry of customer data into the hotel system to maintain current information.
- Conducting regular customer surveys to gather feedback and suggestions for service improvement.
- Training new employees on company service standards and procedures.
- Maintaining high speed and accuracy while handling a large volume of calls and requests.
Front Desk Intern
The Ritz-Carlton
Almaty
11.2020 - 03.2021
- Reported to the instructor to receive daily tasks and responsibilities.
- Communicated effectively with trainers and staff, accepting critiques and suggestions for improvement.
- Assisted with front desk duties.
Education
Bachelor of Tourism Management - Tourism Management
Capital Normal University
Beijing, CN07-2021
Incomplete Medical Degree - Medicine
Beijing Medical University
Beijing, CN07-2017
Language Foundation Course - Chinese Language Foundation Course
Beijing Medical University
Beijing, CN07-2014
High School Diploma -
Beijing №80 School
Beijing, CN07-2013
Skills
Languages:
- Russian: Fluent
- English: Good (IELTS B2)
- Chinese: Good (HSK 5)
- Kazakh: Beginner
- Turkish: Beginner (A2)
Fast Learner
Computer Skills:
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Confident PC user
- Opera PMS
- Email correspondence
- Billing and payment processing
- Travel arrangements
Timeline
Property Preparation Assistant
Private Client
04.2024 - 05.2024
Building Manager
Private Client
03.2023 - 10.2023
Property Preparation Assistant
Private Client
09.2022 - 11.2022
Front Desk Receptionist
The Ritz-Carlton
04.2022 - 07.2022
Call Center Representative
The Ritz-Carlton
03.2021 - 04.2022
Front Desk Intern
The Ritz-Carlton
11.2020 - 03.2021
Bachelor of Tourism Management - Tourism Management
Capital Normal University
Incomplete Medical Degree - Medicine
Beijing Medical University
Language Foundation Course - Chinese Language Foundation Course
Beijing Medical University
High School Diploma -
Beijing №80 School
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