Makhabbat Aspandyarova
Almaty
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Front Office Manager
Holiday Inn Express Almaty
12.2022 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Monitored customer service trends and provided insights to management team for further improvement.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Tour-guide
Global Air & American Express
06.2022 - 12.2022
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to [Number] people on scheduled tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Collected and deposited payments from guests.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
Education
Bachelor of Arts - Tourism
Abylay Khan University
Almaty, Kazakhstan06.2024
High School Diploma -
New Richmond High School
New Richmond, USA06.2020
Skills
- Workflow Coordination
- Proficient in [Software]
- Policy and Procedure Modification
- Oral and Writing Communication
- Documentation and Control
- Data Entry
Languages
kazakh
Native language
English
Proficient
C2
Russian
Proficient
C2
Timeline
Front Office Manager
Holiday Inn Express Almaty
12.2022 - Current
Tour-guide
Global Air & American Express
06.2022 - 12.2022
Bachelor of Arts - Tourism
Abylay Khan University
High School Diploma -
New Richmond High School
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