Madina Yessym
Astana
Summary
Dynamic and customer-focused professional with a proven track record at Del Papa, adept at enhancing guest experiences and boosting sales through expert menu recommendations and exceptional service. Excelled in a fast-paced environment, demonstrating a genuine passion for helping others and a solid knowledge of beverages. Skilled in team collaboration and maintaining a positive atmosphere, contributing to significant service quality improvements.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Del Papa
Astana
07.2024 - Current
- Greeted guests, presented menus, answered questions about menu items and made recommendations.
- Informed guests about specials, upselling additional food and drink items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Barista-manager
Cafe "Coffee Shot"
Astana
12.2017 - 01.2023
- Greeting the guests with a smile and providing excellent service from the time they arrive
- Training staff to follow establishment procedures to provide excellent service
- Advising guests on the menu, making recommendations, answering questions and sharing additional information
- Interacting with guests to get feedback on product quality and service levels
- Creating new dishes and menus in accordance with new trends
- Preparing and serving beverages, ranging from simple to elaborate ones
- Creating memorable experience for guests
Cashier
Fujifilm
Astana
09.2015 - 03.2016
- Welcoming customers with a smile and making a pleasant and trusting atmosphere by answering their questions and preferences
- Work as a team, helping the photographers during a busy time
- Helping clients with gifts for family and friends, taking into account their wishes and visions
- Advising costumers on the restoration of old or damaged photos
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Maintaining a clean workspace
Education
RESTAURANT BUSINESS AND HOTEL BUSINESS -
KAZAKH UNIVERSITY OF TECHNOLOGY AND BUSINESS
Astana, Kazakhstan12.2020
Skills
- Ability To Work Under Pressure
- Genuine Passion To Help Others
- Positivity
- Friendly Disposition
- Punctuality
- Cosmopolitan
- Excellent Health And Fitness
- Beverage knowledge
Languages
- Kazakh
- Russian
- English
Personal Information
- Date of Birth: 01/21/98
- Nationality: Kazakh
Languages
Kazakh
First Language
Russian
Advanced (C1)
C1
English
Intermediate (B1)
B1
Affiliations
- Dancing
- Cooking
- Art
- Travelling
Timeline
Restaurant Waiter
Del Papa
07.2024 - Current
Barista-manager
Cafe "Coffee Shot"
12.2017 - 01.2023
Cashier
Fujifilm
09.2015 - 03.2016
RESTAURANT BUSINESS AND HOTEL BUSINESS -
KAZAKH UNIVERSITY OF TECHNOLOGY AND BUSINESS
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