Lobar Toktassynova
Almaty
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Al Futtaim Private Company LLC
2023.11 - 2024.07
- VIP handling
Official Representative
Mulan Agency
2023.02 - 2023.09
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Deputy Flight Director
DALA AIR KZ
2021.06 - 2023.02
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Audit and control of pilot documentation. Accounting of pilots' flight time by project.
- Development of new documents and
implementation of the system to increase the level of internal work of the service. - Conclusion of agreements with international
organizations. - Development of new forms for pilots. Pilot time
recording for payroll. - Creation of hybrid pilot book for helicopter
and aircraft pilots. - Conducting meetings to set new tasks and
debriefing. - Conducting corporate events for team building.
Cabin Crew
B&K AERO KZ
2018.05 - 2021.04
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Checked personnel for proper uniforms and safety equipment.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensuring a comfortable and safe passenger experience during the flight.
- Organization
of meals for the passengers, also ordering necessary products
on board. - First aid if required.
Cabin Crew
SUNKAR AIR KZ
2017.05 - 2018.03
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Explaining to passengers the rules of conduct and safety while on the vehicle.
- Explaining the rules of conduct during emergencies.
Work with VIP passengers. - Procurement for VIP transportation
(food, snacks, drinks, souvenirs, travel kits, branding desserts). - Stress tolerance in conflict and non-standard situations and their
elimination.
Flight Information Quality Control Auditor
ATA-TECHNIC
2015.08 - 2017.04
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Audit of pilots' flight records, audit of aviation kerosene.
- Creation of Trip Folder for long business trips and keeping track of all
flight documentation. - Maintaining meetings for flight crew.
Improving the quality of VIP passenger service on private jets. - Working with engineering service and identifying blind spots.
Booking Manager
IMPIRE-G HOTEL
2015.04 - 2015.12
- Guest reservations.
- Checking the work quality of the reception.
- Check-in of VIP clients.
- Checking the cleanliness of the rooms
at the housekeeping department.
Assistant General Director
DEPARTMENT FOR THE PROTECTION OF CHILDREN'S RIGHTS
2013.09 - 2014.02
- Maintaining incoming and outgoing documentation.
- Maintaining
documentation of deaths of minors. - Monitored and coordinated workflows to optimize resources.
Booking Manager
AULIE-ATA INTERNATIONAL AIRPORT
2013.05 - 2013.09
- Booking and sales of tickets.
Education
Advanced Training - Psychology And Body-oriented Therapy
Psychology And Body-oriented Therapy Center
Moscow, Russia09.2022
BBA - Economics And Business.
INTERNATIONAL TARAZ INNOVATIVE INSTITUTE
Taraz, Kazakhstan05.2022
Specialized Secondary Education - Tourism
COLLEGE OF INNOVATIVE TECHNOLOGIES
Astana, Kazakhstan02.2013
English-as-a-Second-Language Education
SPECIALIZED SCHOOL FOR GIFTED CHILDREN
Taraz, Kazakhstan05.2009
Skills
Responsibility, ambition, communication skills, creativity, teamwork, organizational skills, accuracy, diligence, resistance to stress, management of production enterprises, personnel management, negotiating, presentations, recruitment, teamwork, telephone negotiations, event organization, business communication, personnel training, good language, desire for professional as well as personal and career growth
Websites
Languages
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Kazakh
Upper intermediate (B2)
Uzbek
Elementary (A2)
Timeline
Personal Assistant
Al Futtaim Private Company LLC
2023.11 - 2024.07
Official Representative
Mulan Agency
2023.02 - 2023.09
Deputy Flight Director
DALA AIR KZ
2021.06 - 2023.02
Cabin Crew
B&K AERO KZ
2018.05 - 2021.04
Cabin Crew
SUNKAR AIR KZ
2017.05 - 2018.03
Flight Information Quality Control Auditor
ATA-TECHNIC
2015.08 - 2017.04
Booking Manager
IMPIRE-G HOTEL
2015.04 - 2015.12
Assistant General Director
DEPARTMENT FOR THE PROTECTION OF CHILDREN'S RIGHTS
2013.09 - 2014.02
Booking Manager
AULIE-ATA INTERNATIONAL AIRPORT
2013.05 - 2013.09
Advanced Training - Psychology And Body-oriented Therapy
Psychology And Body-oriented Therapy Center
BBA - Economics And Business.
INTERNATIONAL TARAZ INNOVATIVE INSTITUTE
Specialized Secondary Education - Tourism
COLLEGE OF INNOVATIVE TECHNOLOGIES
English-as-a-Second-Language Education
SPECIALIZED SCHOOL FOR GIFTED CHILDREN
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