Lashyn Yeleubayeva
Receptionist
Almaty,Almaty
Summary
Dynamic Receptionist with a proven track record of transforming challenging operations into thriving enterprises. A motivational leader and adept problem solver, I excel in streamlining processes and fostering a positive team environment. My extensive background in customer service, coupled with exceptional social skills, positions me as a dedicated and effective service professional.
I bring a strategic approach to business development, showcasing success in executing innovative marketing strategies that boost sales while maintaining operational efficiency. Proficient in budget management, I am skilled at reducing costs and maximizing profits. My passion for food preparation ensures the delivery of top-quality products to customers, contributing to an exceptional dining experience.
With a keen eye for detail, I am committed to adhering to health and safety guidelines and handling food items with precision. Organized and dependable, I excel in managing multiple priorities with a positive attitude. In addition to my leadership prowess, I have a natural knack for building relationships with customers, aligning seamlessly with hospitality standards.
Ambitious and results-driven, I have a history of creating successful food service operations, effectively managing staff, and consistently increasing profitability. Whether it's menu design, supply chain management, or problem-solving, I bring a comprehensive skill set to deliver excellence in every aspect of food service.
I am eager to contribute my skills and passion to a dynamic team, taking on added responsibilities to meet and exceed team goals.
Overview
14
14
years of professional experience
6
6
Languages
Work History
Bar Manager
City Bar
Ouagadougou, Burkina Faso
06.2022 - 08.2023
- Enhanced customer service through updated knowledge on bar options and food recommendations.
- Designed monthly special drinks for seasonal promotions, boosting customer satisfaction.
- Improved service rankings by promptly resolving issues and ensuring optimal experiences.
- Managed efficient beverage inventory, collaborated on event planning, and maximized revenue.
- Oversaw staff training, operations, and achieved sales goals through effective leadership.
- Maintained financial controls, adjusted pricing, and ensured equipment functionality.
- Streamlined kitchen operations and motivated staff for peak efficiency and quality.
Hotel Receptionist
Salut Hotel
Almaty, Kazakhstan
01.2019 - 04.2022
- Provided clerical support, managing copying, faxing, and filing to enhance efficiency.
- Resolved customer problems and inquiries, ensuring a high level of satisfaction.
- Restocked supplies and handled purchase orders to maintain optimal stock levels.
- Corresponded with clients through various channels, addressing needs promptly.
- Liaised with housekeeping and maintenance for guest requests and complaints, prioritizing guest experience.
- Collected deposits, fees, and payments, handling late check-ins and directing guests.
- Coordinated with vendors for timely repair and maintenance, ensuring a well-maintained facility.
- Used dynamic service skills to build positive relationships, improving customer retention rates.
Bartender
Second Floor Foreigners Bar
Geoge, South Korea
02.2016 - 08.2018
- Efficiently managed high customer volumes during peak hours and special events.
- Ensured compliance with state laws for alcohol service and maintained a well-stocked, presentable bar.
- Executed opening/closing duties, including sales reports, shift setup, and inventory management.
- Innovated seasonal drink menus and introduced signature cocktails, enhancing brand appeal.
- Juggled customer, team, and business needs simultaneously, preventing delays or errors.
- Followed precise recipes, minimized product usage, and maintained consistency in drink preparation.
- Conducted regular inventory counts, optimizing stock levels to meet customer demands.
Successfully promoted daily specials and exceeded sales goals consistently.
Receptionist
Imperial Hotel Amman
Amman, Jordan
02.2015 - 05.2016
- Provided clerical support, managing copying, faxing, and filing for enhanced efficiency.
- Resolved customer problems and complaints, ensuring a high level of satisfaction.
- Responded to inquiries from callers, delivering information promptly.
- Restocked supplies and managed purchase orders, maintaining optimal stock levels.
- Corresponded with clients through various channels, addressing needs promptly.
- Liaised with housekeeping and maintenance, prioritizing positive guest experiences.
- Collected room deposits, fees, and payments, handling late check-ins and directing guests.
- Enforced policies and procedures, increasing operational efficiency.
- Coordinated with vendors for timely repair and maintenance, ensuring a well-maintained facility.
Tourism Manager
Nomad Travel Agency
Almaty, Kazakhstan
04.2009 - 01.2013
- Captivated guests with creative tours and engaging props.
- Provided informative hosting, enriching the educational aspect.
- Crafted unique routes for memorable tour experiences.
- Collaborated for comprehensive and enjoyable tours.
- Delivered updates for smooth operations.
- Established personal connections for positive experiences.
- Ensured seamless tour experiences for members.
- Maintained accurate records for streamlined processes.
Education
High School Diploma -
04.2001 -
Bachelor of Arts - Hospitality Administration And Management
04.2001 -
Skills
Customer Relations
Revenue Forecasting
Restaurant Management
Sales Promotion
Rule Enforcement
Shift Scheduling
Verbal and Written Communication
Service-Oriented Mindset
Strategic Planning
Inventory Control
Wine and Liquor Knowledge
Supervisory Experience
Team Leadership
Equipment Maintenance
Marketing Plan Development
Guest Interaction
Customer Relationship Building
Training and Mentoring
Issue Resolution
Bar Management
Event Coordination
Inventory Management
Group Reservations Management
Relationship Building
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Timeline
Bar Manager - City Bar
06.2022 - 08.2023
Hotel Receptionist - Salut Hotel
01.2019 - 04.2022
Bartender - Second Floor Foreigners Bar
02.2016 - 08.2018
Receptionist - Imperial Hotel Amman
02.2015 - 05.2016
Tourism Manager - Nomad Travel Agency
04.2009 - 01.2013
General Secondary School - High School Diploma,
04.2001 -
Turan University - Bachelor of Arts, Hospitality Administration And Management
04.2001 -