Katish Kazbekova
QA Engineer
Astana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen.
Overview
2
2
years of post-secondary education
Work History
The Service Administrator
Fitness Club "World Class Botanic"
2024.07 - 2024.09
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Developed user-friendly guides for commonly-requested services, streamlining client self-service options while reducing call volumes.
- Tasked with data entry, records oversight and issue resolution for team of approximately 30 customer service personnel per day.
Data Analyst
TechOrda
2024.06 - 2024.07
- Produced reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Cybersecurity
Astana IT University
Astana 2022.09 - Current
Skills
Call center experience
Customer service excellence
Data Entry
Cash Handling
Data Management
Troubleshooting
Microsoft Office
Teamwork and Collaboration
Python, Java Programming
Database Programming and SQL
Report Writing
Git
Languages
Kazakh
Native language
Russian
Proficient
C2
English
Upper intermediate
B2
Timeline
The Service Administrator
Fitness Club "World Class Botanic"
2024.07 - 2024.09
Data Analyst
TechOrda
2024.06 - 2024.07
Bachelor of Science - Cybersecurity
Astana IT University
2022.09 - Current
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