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Accomplished Head of Flower Shop at Seasons and Senior Florist at Floral, renowned for advanced floral design and exceptional leadership skills. Expert in enhancing customer satisfaction and streamlining operations, evidenced by a track record of mentoring teams and pioneering innovative design trends. Demonstrates outstanding communication and problem-solving abilities, significantly contributing to business growth and operational efficiency.
1. Designing and Arranging
• Create high-quality, unique floral designs for customers, events, and special occasions.
• Develop and oversee the creation of complex or custom arrangements.
• Ensure all designs meet the shop’s standards and client expectations.
2. Customer Relations
• Consult with customers to understand their needs and preferences.
• Provide expert advice on flower choices, care, and arrangement styles.
• Handle VIP or high-value clients and ensure customer satisfaction.
3. Team Leadership and Training
• Train and mentor junior florists and new staff members.
• Delegate tasks, oversee daily operations, and ensure efficiency in the team.
• Provide feedback and guidance to maintain consistent quality.
4. Inventory Management
• Order flowers, supplies, and tools from suppliers.
• Monitor inventory levels, ensuring there are always fresh flowers and materials available.
• Manage waste by optimizing the use of perishable stock.
5. Event Planning and Execution
• Design and coordinate large-scale floral decorations for weddings, corporate events, and parties.
• Work directly with event organizers or clients to finalize floral themes and budgets.
• Supervise the installation and setup of floral displays at event locations.
6. Shop Operations
• Ensure the shop is clean, organized, and visually appealing.
• Handle administrative tasks like scheduling, billing, and record-keeping.
• Resolve any customer complaints or issues professionally.
7. Staying Updated
• Stay current with floral design trends, new techniques, and seasonal flower varieties.
• Experiment with new designs and update the shop’s offerings regularly.
Key Skills
• Advanced floral design skills.
• Strong leadership and communication abilities.
• Excellent customer service.
• Time management and organization.
• Creativity and attention to detail.
Problem-Solving
Reading
Photography
Traveling
Self-development
Languages
Video making