Gulnaz Dossanova
Astana
Summary
A results-oriented professional with extensive experience in operations management, property coordination, and customer service, seeking to leverage skills in building successful relationships and driving sales opportunities as an Operations Manager.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - Soft FM Services, Operations Department
ALDAR Properties
04.2019 - 12.2023
- Coordination day-to-day operations, proficient in planning, organizing, and executing tasks according to project timelines to ensure the timely provision of scheduled inputs.
- Developing relationships within the community to expand the customer base for sales opportunities.
- Creating and enforcing operational policies and protocols to enhance efficiency.
- Tracking key performance indicators (KPIs) to assess effectiveness and pinpoint areas for enhancement.
- Working alongside the marketing team to aid in crafting and executing marketing initiatives.
- Managing coordination of Soft FM services for residential, commercial, and retail assets, fostering strong client relationships.
Manager, Property Management
PE «USM» NAZARBAYEV UNIVERSITY
03.2012 - 12.2018
- Led property coordination operations for residential, commercial, and community assets, fostering positive relationships with tenants and stakeholders.
- Collaborated with property management, facility management, and leasing teams to ensure timely readiness of buildings and facilities for events and functions.
- Actively participated in procurement processes and optimized cost-effectiveness to meet budgetary constraints.
- Executed creative initiatives to improve customer satisfaction and boost sales, leading to higher levels of engagement and increased sales figures.
- Ensured compliance with daily operations, security, and regulatory standards, contributing to a risk-resilient environment.
Chief Specialist, Bank Card Management
JSC "BTA Bank"
07.2007 - 02.2011
- Led projects aimed at expanding the bank's Pos-terminals network, contributing to increased accessibility of banking services and customer satisfaction.
- Developed and implemented innovative sales projects and promotional events, resulting in enhanced customer engagement and increased sales figures.
- Consolidated project information for management reports, ensuring accurate data presentation for informed decision-making.
Education
Master of Business Administration - MBA - Business Administration and Management, General
Nazarbayev University, Graduate School of Business
01.2018
Bachelors - Finance and Financial Law
State University under M.Kh. Dulati, Taraz, Kazakhstan
01.2006
Skills
- Strong negotiation and relationship-building skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on customer satisfaction
- Expertise in operations management and compliance
- Strategic procurement and market research
- Team collaboration and leadership
Certification
- Learning Data Analytics - LinkedIn
- Protecting Profitability by Reducing Financial Risk - LinkedIn
- Google Project Management: Specialization - Google, ID 5X9HVNDPQB37 https://coursera.org/share/1ac0ae13cf4db4dcb2ee3a24382f7937
Languages
Kazakh
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
Timeline
Manager - Soft FM Services, Operations Department
ALDAR Properties
04.2019 - 12.2023
Manager, Property Management
PE «USM» NAZARBAYEV UNIVERSITY
03.2012 - 12.2018
Chief Specialist, Bank Card Management
JSC "BTA Bank"
07.2007 - 02.2011
Master of Business Administration - MBA - Business Administration and Management, General
Nazarbayev University, Graduate School of Business
Bachelors - Finance and Financial Law
State University under M.Kh. Dulati, Taraz, Kazakhstan
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