Gaziza Savetdinova
Almaty
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills., and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Office Manager
Prime Solutions
Shymkent
11.2024 - 06.2025
- Managed daily office operations and administrative tasks for efficient workflow.
- Coordinated schedules and meetings for staff and management to ensure productivity.
- Maintained office supplies inventory using organizational tools and systems.
- Assisted in preparing reports and presentations for executive meetings and reviews.
- Developed filing systems to improve document retrieval and storage efficiency.
- Supported onboarding of new employees by providing training on office procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office budget to handle inventory, postage and vendor services.
Guest relations agent
Titanic Luxury Collection Bodrum
Bodrum
05.2024 - 10.2024
- Welcomed guests with genuine hospitality and ensured smooth check-in processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to maintain room readiness for incoming guests.
- Provided information on hotel amenities and services to enhance guest experience.
- Assisted in managing guest feedback through surveys and direct communication.
- Collaborated with team members to ensure seamless guest interactions and satisfaction.
- Answered incoming calls promptly and courteously.
- Scheduled transportation for hotel guests as requested.
- Coordinated with housekeeping staff regarding special requests from guests.
- Provided assistance with luggage storage and retrieval needs.
- Collaborated with other departments such as front desk, concierge.
- Monitored lobby activity to ensure safety of guests.
- Performed daily room inspections to ensure quality standards were met.
Guest Service Agent
Shymkent Grand Hotel
Shymkent
05.2022 - 09.2022
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records daily.
- Collaborated with housekeeping to ensure rooms met quality standards for guests.
- Provided local information and recommendations to guests for an enjoyable stay.
- Maintained front desk area organization and cleanliness for professional appearance.
- Responded to guests, including email, telephone, and in-person inquiries.
Education
BBA - Economics And Law
University of Zhumabek Tashenova
Shymkent07-2025
Skills
- Customer service
- Team collaboration
- Problem resolution
- Event coordination
- Strong empathy
- Guest satisfaction focus
- Teamwork and collaboration
- Flexibility
- Multitasking
Personal Information
- Age: 22
- Citizenship: Kazakhstan
- Date of birth: 09/13/03
- Gender: Female
Languages
Kazakh
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Turkish
Elementary (A2)
A2
Korean
Beginner (A1)
A1
Timeline
Office Manager
Prime Solutions
11.2024 - 06.2025
Guest relations agent
Titanic Luxury Collection Bodrum
05.2024 - 10.2024
Guest Service Agent
Shymkent Grand Hotel
05.2022 - 09.2022
BBA - Economics And Law
University of Zhumabek Tashenova