Hi, I’m
Gaukhar Alimbekova
Front desk agent
Almaty
Summary
Dedicated and customer-focused hospitality professional with over three years of experience in front desk operations and guest relations. Skilled in providing exceptional service, managing reservations, and resolving guest concerns in fast-paced environments. Fluent in Russian, Kazakh, and English, with strong communication abilities to cater to diverse guest needs. Proven track record of creating a welcoming atmosphere and enhancing guest satisfaction through attention to detail and problem-solving. Highly adaptable, with experience in handling high-pressure situations and delivering personalized service that consistently exceeds expectations.
Overview
5
years of professional experience
Work History
Resident City HotelAlmaty, Kazakhstan
Front Desk Agent
03.2023 - Current
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collected room deposits, fees, and payments.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Grand Zina, RestaurantKazakhstan, Almaty
Hostess
03.2021 - 01.2023
Job overview
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Almaty HotelKazakhstan, Almaty
Front Desk Agent
10.2019 - 02.2021
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Taraz State University By MH.Dulati
Bachelor of Science from Foreign Languages Education
09.2014
Skills
- Customer Service Excellence
- Communication Skills
- Multitasking Abilities
- Problem-Solving
- Adaptability
- Team Collaboration
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Additional Information
Communication and Teamwork
My role as a front desk agent has refined my communication skills, both verbal and written. I work well with diiverse teams and coordinate effectively to ensure that all guests receive a seamless and enjoyable experience.
Languages
Kazakh, Russian
Native language
English
Intermediate
B1
Timeline
Front Desk Agent
Resident City Hotel
03.2023 - Current
Hostess
Grand Zina, Restaurant
03.2021 - 01.2023
Front Desk Agent
Almaty Hotel
10.2019 - 02.2021
Taraz State University By MH.Dulati
Bachelor of Science from Foreign Languages Education
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsSimilar Profiles
Ofoegbu DonatusOfoegbu Donatus
Personal Support Worker at Amica City Center Resident HomePersonal Support Worker at Amica City Center Resident Home
Karla Erica Agredo MartinezKarla Erica Agredo Martinez
Housekeeping Room Attendant - Areas Comunes at Hotel Westgate Park City Resort - Park CityHousekeeping Room Attendant - Areas Comunes at Hotel Westgate Park City Resort - Park City
Torin Boggs JrTorin Boggs Jr
Resident Community Assistant at Kansas State University Salina Resident LifeResident Community Assistant at Kansas State University Salina Resident Life