Gaukhar Alimbekova
Almaty,Kazakhstan
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Desk Agent
Rahat Palace Hotel 5
03.2023 - 11.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Resolved guest complaints with effective problem-solving, improving overall guest experience
- Proved adaptability in learning new software systems and technologies to streamline front desk operations
- Implemented LQA standards to improve efficiency and customer satisfaction at the front desk
Hostess
Grand Zina, Restaurant
03.2021 - 01.2023
- Took reservations and to go orders by phone, answered customer questions, and informed of accurate wait times
- Input orders accurately into POS terminal, split bills and accepted payments
- Answered customer questions about hours, seating, and menu information
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
Front Desk Agent
Shymbulak Resort Hotel 4
10.2019 - 02.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
Education
Bachelor of Science - Foreign Languages Education
Taraz State University
Kazakhstan, Kazakhstan 04.2001 -
Skills
Customer service
Self motivation
Adaptability and flexibility
Microsoft office
Registration processing
Timeline
Front Desk Agent
Rahat Palace Hotel 5
03.2023 - 11.2024
Hostess
Grand Zina, Restaurant
03.2021 - 01.2023
Front Desk Agent
Shymbulak Resort Hotel 4
10.2019 - 02.2021
Bachelor of Science - Foreign Languages Education
Taraz State University
04.2001 -
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