Open and close the store, taking care of the store, organization, greeting and welcoming all customers, friendly, offer the product, understanding customers needs, offer and sell phone plans with T-Mobile, Verizon etc companies, using the computer system for activations and store computer system for registering sales, using square and clover payment system, sale phones, parts, offer promotions and discounts for customers, take pictures and videos for social media marketing.
Sales Person, Cashier, Cleanless, organization
Baroucci
09.2022 - 03.2023
Greeting and Welcoming the Tourist, help them to find what are they looking for, gifts, clothes, souvenirs, help mainly woman to find the perfect outfit,for the occasion recommend colors, designs.
Hostess
Sardinia Enoteca Ristorante
05.2022 - 08.2022
Greeting and welcoming customers, using open table computer system, answering phone calls, register the bookings in the system.
Manager, Customer Service
Happy House
03.2021 - 02.2022
Promoter and Sales person, event coordinator, event decorator
Supervisor for events
Sales Person
Angela's Store
07.2018 - 12.2019
Recommending woman clothing and outfits, open and close the store, take care of the store, inventory, showcase decorating showcase, uploading videos and photos for social media and marketing.
Cashier, Sales Person, customer service
Luxottica Sunglass Hut
06.2021 - 12.2021
Selling glasses and sunglasses, customizing lenses and glasses design according to their appearance, showing each model and explaining the differences between the various types of lenses and glasses.
Education
English and Spanish - International Tourism Manager
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange