Summary
Overview
Work History
Skills
Timeline
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Dinara Gassanova

Dinara Gassanova

Almaty,75

Summary

Dedicated and motivated hospitality professional with a strong background in customer service, team support, and time management. Adept at enhancing team performance and implementing effective policies to boost operational efficiency and guest satisfaction. Thrive in fast-paced environments, demonstrating adaptability, a strong work ethic, and exceptional interpersonal skills. Known for delivering memorable guest experiences, mastering new skills quickly, and contributing positively to organizational growth through consistent, service-oriented practices.

Overview

15
15
years of professional experience

Work History

Self Employed Business Owner

Self Employed
Almaty
12.2021 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Set up delivery schedules and ordered materials from fabric, trim, and print vendors.
  • Maintained an organized inventory of clothing items by size, style, seasonality.
  • Provided styling tips to customers via social media platforms like Instagram and Facebook.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Coordinated photo shoots for catalogs, websites and promotional materials with photographers, models and stylists.
  • Assisted with the creation of sketches and patterns for garments.
  • Drafted technical specifications for clothing samples based on customer requests.

Office Manager

Min Dong Group
Almaty
02.2017 - 12.2021
  • Delegated work to staff, setting priorities and goals.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented office policies and procedures.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Hotel Front Desk Clerk

Hotel Kazakhstan
Almaty
10.2011 - 12.2014
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Facilitated successful front desk operations for high-volume hotel.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Greeted guests in a professional and friendly manner.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Assisted with room reservations, changes and cancellations.

Customer Service Manager

Tianshi
Almaty
05.2010 - 07.2011
  • Provided education on healthy eating habits, nutrition information, and lifestyle modifications as needed.
  • Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Responded promptly to inquiries from clients via email or phone calls.
  • Provided counseling services on weight management, disease prevention, sports nutrition.
  • Performed full nutritional assessments.
  • Provided nutritional advice, guidance, and support to clients in order to improve their overall health and wellbeing.
  • Coordinated with vendors regarding product availability or pricing information.

Skills

  • Social media marketing
  • Customer relationship management
  • Creative problem solving
  • Effective communication
  • Time management
  • Photo shoot coordination
  • Staff hiring
  • Customer service
  • Attention to detail
  • Cross-functional team coordination
  • Customer relations
  • Policies and procedures development
  • Team collaboration and leadership

Timeline

Self Employed Business Owner

Self Employed
12.2021 - Current

Office Manager

Min Dong Group
02.2017 - 12.2021

Hotel Front Desk Clerk

Hotel Kazakhstan
10.2011 - 12.2014

Customer Service Manager

Tianshi
05.2010 - 07.2011

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Dinara Gassanova