Dina Shakirzyanova
Almaty
Summary
Results-oriented professional with17+ years of experience in antifraud and dispute resolution within the payment card industry. Proven expertise in establishing and optimizing chargeback and antifraud divisions, developing policies and procedures, and implementing advanced fraud prevention systems.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispute Resolution Team Head
Freedom Bank Kazakhstan JSC
01.2023 - Current
- Coordination of the team daily work;
- Control and coordination of the dispute resolution operations (issuing and acquiring) by Visa and Mastercard cards (complete dispute cycle);
- Policies, procedures and measures development and implementation in the area of payment card dispute resolution;
- Development of business requirements for the mobile application regarding the cardholders claim initiation for dispute directly from the app;
- Development of business requirements for configuring dispute module in the Bank’s processing system
Fraud and Chargeback Division Head
Subsidiary JSC VTB Bank (Kazakhstan)
11.2020 - 01.2023
- Coordination of the division daily work;
- Processing of the dispute resolution operations (issuing and acquiring) by Visa, Mastercard and MIR cards (complete dispute cycle);
- Monitoring of the authorization requests and financial transactions with the purpose of early detection and prevention of fraudulent activity and risk minimization;
- Quarterly operation reporting and risk reporting to Visa and Mastercard
- Keeping Bank’s ability to perform timely and accurate reporting in compliance with all necessary requirements;
- Monitoring of technical and functional availability of the Self-Service Machines (ATMs and payment kiosks);
- Policies, procedures and measures development and implementation in the area of plastic card fraud prevention and dispute resolution;
- Secretary of the Committee of SSM Availability
Fraud and Chargeback Division Head
JSC Kazinvestbank
03.2008 - 08.2010
- Coordination of the division daily work;
- Processing of the dispute resolution operations (issuing and acquiring) by Visa and MasterCard cards (complete dispute cycle);
- Monitoring of the authorization requests and financial transactions with the purpose of early detection and prevention of fraudulent activity and risk minimization;
- Policies, procedures and measures development and implementation in the area of plastic card fraud prevention and dispute resolution;
Chargeback Subdivision Head
ABN Amro Bank (Kazakhstan)
11.2007 - 02.2008
- Coordination of the subdivision daily work;
- Processing of the dispute resolution operations (issuing and acquiring) by Visa and MasterCard cards (complete dispute cycle)
Leading specialist of Fraud and Chargeback Division
QAZKOM (Kazkommertsbank JSC)
04.2002 - 10.2007
- Quarterly operation reporting and risk reporting to Visa and Mastercard;
- Monitoring of the authorization requests and financial transactions with the purpose of early detection and prevention of fraudulent activity and risk minimization;
- Processing of the dispute resolution operations (issuing and acquiring) by Visa and MasterCard cards (complete dispute cycle)
Education
Higher education - Finance and Credit, Economist
Caspian University
01.2000
Higher education - French language, Teaching French as a Second or Foreign
Kazakh Ablai Khan University of International Relations and WorldLanguages
01.1997
Skills
- Excel
- OpenWay
- SmartVista
- Colvir
About me
- Established and led antifraud and chargeback divisions from scratch, creating and implementing comprehensive normative documentation.
- Optimized workflows, resulting in a30% increase in labor efficiency.
- Played a key role in implementing advanced antifraud systems as a primary stakeholder.
- Developed business requirements for mobile applications and processing systems to enhance dispute resolution processes.
- Maintained consistent compliance with Visa and Mastercard standards through timely and accurate risk reporting.
Certification
- Mastercard 2024 Advanced Dispute Resolution Workshop
- Mastercard 2024 Fraud Management & Dispute Resolution Workshop
- Mastercard 2023 Dispute Resolution Workshop
- IAMPM 2022 I AM BA (Business Analysis)
- Awake.kz 2022 Excel
Soft skills
- Strong communication (written and verbal)
- Analytical thinking and problem-solving
- Time management and scheduling
- Policy development and implementation
Languages
English C2 - Proficiency
French B1 - Intermediate
Timeline
Dispute Resolution Team Head
Freedom Bank Kazakhstan JSC
01.2023 - Current
Fraud and Chargeback Division Head
Subsidiary JSC VTB Bank (Kazakhstan)
11.2020 - 01.2023
Fraud and Chargeback Division Head
JSC Kazinvestbank
03.2008 - 08.2010
Chargeback Subdivision Head
ABN Amro Bank (Kazakhstan)
11.2007 - 02.2008
Leading specialist of Fraud and Chargeback Division
QAZKOM (Kazkommertsbank JSC)
04.2002 - 10.2007
Higher education - French language, Teaching French as a Second or Foreign
Kazakh Ablai Khan University of International Relations and WorldLanguages
Higher education - Finance and Credit, Economist
Caspian University
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