Dias Kapassov
Business Analyst
Astana
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant System Administrator
KazStroyPodryad
Astana
09.2023 - Current
- Maintained current software licenses for computers and mobile devices.
- Orchestrated integration and communication of software upgrades.
- Developed modification program to determine compatibility with various software.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Detailed upcoming software upgrades and system sprints to team members.
- Identified and resolved network congestion issues and bottlenecks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Developed and documented network policies, procedures and standards.
- Analyzed network traffic and performance metrics to optimize system performance.
Sales Manager
DNS (retail company)
Astana
12.2022 - 01.2023
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Office Manager
Panama
Astana
06.2022 - 12.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
School-liceum № 60
Astana 09.2010 - 05.2011
Bachelor of Science - Business Analyst
Kazpotrebsoyuz
Karaganda 09.2021 - Current
Skills
System upgrades
Performance Analysis
Program installations
Planning and Coordination
Attention to Detail
Google Workspace
Decision-Making
Maintenance and Repair
Dependable and Responsible
Technical Analysis
File management
HTML
Operations analysis
Web-based reporting tools
Staffing requirements
Staff Management
Process improvements
Customer Relations
Project support
Negotiation
Timeline
Assistant System Administrator
KazStroyPodryad
09.2023 - Current
Sales Manager
DNS (retail company)
12.2022 - 01.2023
Office Manager
Panama
06.2022 - 12.2022
Bachelor of Science - Business Analyst
Kazpotrebsoyuz
09.2021 - Current
High School Diploma -
School-liceum № 60
09.2010 - 05.2011