Daniyar Zhaksybek
Almaty,ALA
Summary
Customer-orientated, strategic-thinking Sales Professional with over 8 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development, and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior manager
RBK Bank
12.2019 - 12.2021
- Operation focus on managing relationships with other parties in Central & Eastern Asia, and Turkey.
- Streamlined processes by analyzing product lifecycles and recommending appropriate improvements.
- Supervised and managed product-related communications, facilitating positive customer experiences.
- Oversaw logistical planning through careful coordination with vendors, suppliers, and carriers, decreasing costs by 5%.
- Developed and implemented online marketing plans to drive sales, profit, and brand objectives.
- Updated system information and ensured documentation accuracy and validity.
Sales manager
Altyn Bank
12.2018 - 12.2019
- Increased year-on-year sales by 100%, implementing strategic business growth and retention initiatives.
- Collected customer and market feedback and reported information to company leadership.
- Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
- Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
- Negotiated best-possible pricing with distributors and customers to optimize company cost savings.
Call Centre Agent
Altyn Bank
12.2017 - 12.2018
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Attended regular product training to enhance customer advice.
- Reduced call waiting times through efficient management of 50+ daily inbound calls.
- Maintained detailed knowledge of product portfolios to competently advise customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Hotel Waiter
Hilton
01.2012 - 01.2013
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Education
Master of Arts - Procurement and supply chain management
Robert Gordon University
Aberdeen, ABE05.2023
Diploma of Higher Education - International business management
The Robert Gordon University
05.2015
Skills
- Leadership
- Communication
- Supportive team member
- Highly organized and efficient
- Curiosity
- Quickly decision-making
- Maintenance planning
- Cross-Functional Collaboration
- Operations Management
Languages
Kazakh, Russian, English
Native language
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with the team in the development projects.
- Resolved product issue through consumer testing.
Affiliations
- Bank RBK
Certification
- CPM - Certified Professional Manager
Timeline
Senior manager
RBK Bank
12.2019 - 12.2021
Sales manager
Altyn Bank
12.2018 - 12.2019
Call Centre Agent
Altyn Bank
12.2017 - 12.2018
Hotel Waiter
Hilton
01.2012 - 01.2013
Master of Arts - Procurement and supply chain management
Robert Gordon University
Diploma of Higher Education - International business management
The Robert Gordon University
- CPM - Certified Professional Manager
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