Dariga Nazarova
Summary
Proactive airport passenger service agent with one year of experience in managing check-in processes, boarding, and resolving customer inquiries for international flights. Known for efficiently handling high-pressure situations and providing excellent multilingual support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Air Astana
12.2024 - Current
- Oversaw check-in procedures for more than 200 passengers each day, ensuring a smooth and timely experience.
- Facilitated effective communication with passengers, ensuring a 96% satisfaction rate in inquiries resolved.
- Monitored boarding processes to maintain compliance with safety regulations and schedules.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Adapted to changing flight schedules, demonstrating flexibility in high-pressure situations.
Fashion Designer/Pattern Maker
B.Q Brand
01.2022 - 06.2023
- Provided high-touch customer service through one-on-one consultations, understanding client needs, style preferences, and expectations.
- Built strong client relationships and repeat business by delivering a warm, professional experience from first meeting to final delivery.
- Handled complaints and last-minute changes calmly, offering solutions and keeping customers satisfied under time pressure.
- Guided clients through choices , explaining options clearly and helping them feel confident in decisions.
Education
Fashion Design
Almaty College of Automative And Fashion Industry
06-2024
Skills
- Customer service excellence
- Time management and multitasking
- Strong team player with the ability to collaborate effectively
- Passenger care and hospitality
- Conflict resolution and de-escalation
- Professional grooming and presentation
Certification
Passenger Handling
Customer Service programme
IELTS 7.0
TOPIK 4.0
Languages
English
Native or Bilingual
Korean
Full Professional
Kazakh
Native or Bilingual
Russian
Native or Bilingual
Timeline
Passenger Service Agent
Air Astana
12.2024 - Current
Fashion Designer/Pattern Maker
B.Q Brand
01.2022 - 06.2023
Fashion Design
Almaty College of Automative And Fashion Industry