Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Shomakova

Almaty

Summary

Results-driven Key Account Manager, combining cross-functional competencies in sales forecasting and analysis. Expertise includes creating brand awareness, analyzing data, and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures.

Overview

9
9
years of professional experience

Work History

Key Account Manager

Yandex Qazaqstan
Almaty
09.2024 - Current
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.
  • Provided input into product development and marketing strategies based on key account feedback and requirements.
  • Coordinated with the customer service and support teams to address and resolve key account issues promptly.
  • Achieved and exceeded sales targets for key accounts through effective planning and execution and KPI by 90%-130%

Business Consultant

Deloitte Ltd
Almaty
09.2018 - 07.2019
  • Worked as part of a team of professionals on complex projects in the field of taxation and outsourcing of the accounting function, namely payroll accounting, providing services to international companies in all industrial areas (oil and gas industry, retail and wholesale trade, telecommunications, and others).
  • Developed operational plans that included budgeting, forecasting, and resource allocation.
  • Collaborated with cross-functional teams to ensure successful project execution.
  • Drafted reports summarizing findings from analyses completed during consulting engagements.

Graphic and Social Media Manager

Freelance
San Francisco
10.2016 - 10.2018
  • Developed and implemented successful social media campaigns to support company objectives.
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Designed promotional materials using graphic design software applications.(Adobe, Figma)

Education

Coursework in Graphic Design - Graphic And Digital Design

Academy of Art University
San Francisco, California
05-2017

Bachelor of Science - Business Administration And IT

Goldey Beacom College
Newark, Delaware
09-2016

Bachelor of Science - Information Technology

Asia Pacific University
Kuala Lumpur, Malaysia
06-2014

Skills

  • Client relationship management
  • Sales forecasting
  • Business analysis
  • Account growth strategies
  • Product development
  • Business development
  • Client needs assessment

Languages

Kazakh
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2

Timeline

Key Account Manager

Yandex Qazaqstan
09.2024 - Current

Business Consultant

Deloitte Ltd
09.2018 - 07.2019

Graphic and Social Media Manager

Freelance
10.2016 - 10.2018

Coursework in Graphic Design - Graphic And Digital Design

Academy of Art University

Bachelor of Science - Business Administration And IT

Goldey Beacom College

Bachelor of Science - Information Technology

Asia Pacific University

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Dana Shomakova