CLAUDINE YUSON
High Wycombe,Buckinghamshire
Summary
Passionate about creating functional spaces and excited to grow within a collaborative, interior design–driven team with over three years of experience in kitchen design. Proficient in CAD software (Fusion 2020) and quick to learn new tools and systems. Skilled in managing communication, scheduling, and documentation using Outlook and Excel, with a good background in customer service and administrative support.
Overview
7
7
years of professional experience
Work history
Kitchen Sales Designer
Magnet
High Wycombe, Buckinghamshire
2022.12 - Current
- Produced and presented designs through CAD programme in line with the limitations of company products, while tailoring designs to client project specifications and budget constrains.
- Managed overall project scope and adapted to accommodate unforeseen delays and material shortages, as well as generated purchase orders and supply requisitions to facilitate project progress and timely execution, ensuring a smooth completion.
- Adapted different sales approaches and techniques to specific client needs in order to increase marketing effectiveness and overcoming objections with expert knowledge.
- Provided active support to the team by taking actions on their behalf where possible, and making sure all networks are communicated and documented.
- Created a welcoming environment for all customers in the showroom, and used exceptional relationship building abilities to establish, develop and maintain positive business and customer links.
Operations Assistant
Dormeo
High Wycombe
2021.10 - 2022.07
- Responsible for updating sales report, order and return forms on daily basis using Excel making sure all data are accurate for conferences and record keeping purposes.
- Provide administrative support to Operations manager including scheduling and gathering reports, minute taking and file organising.
- Collaborate operational issues with warehouse and logistics to deliver excellent customer service, and ensuring KPIs and deadlines are met with independent clients and major vendors.
- Responding to calls , emails and customer tickets swiftly resolving or escalating issues to right department maintaining client satisfactory.
- Work flexibly to operational demands and taking on additional projects diligently, and covering duties of team members in their absence.
Reservation Agent
Thrifty Central Reservations
High Wycombe
2019.06 - 2021.09
- First point of contact for Direct Line Group customers in the event of traffic accidents, providing replacement vehicle hires while delivering industry leading customer service.
- Vehicle sourcing using Thrifty's network of 100+ branches in UK, maximising location resources through efficient routing and scheduling.
- Understanding vehicular needs for customers from all of life and business fields, while ensuring all account SLAs are met.
- Liaising with various insurance brands, including Direct Line Group and partners, resolving any service level issues in order to improve customer experience.
- Train, mentor, motivate, support and develop new recruits, overseeing their development whilst providing necessary feedback.
- Upheld strict customer confidentiality when processing personal data in line with company policies.
Sales Assistant
Zara
Bristol and High Wycombe
2018.10 - 2019.06
- Process sales, exchanged and refunds efficiently, accurately and quickly in all payment methods.
- Used product knowledge, sales abilities and customer relation skills to drive substantial sales increases alongside seeking opportunities to up-sell and add-on additional merchandise.
- Managed and maintained responsibility for one or several sections of store as instructed by keeping basic image of the area.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maintained knowledge of current promotion and explained information about quality, value and style of products to influence customer buying decisions.
Education
BA Hons - Animation
University of the West of England
Bristol2019-07
BTEC Level 3 Foundation Diploma - Art and Design
Uxbridge College
Uxbridge2014-06
A-Levels -
The Highcrest Academy
High Wycombe2013-06
GCSE -
Highcrest Community School
High Wycombe2010-06
Skills
- Excellent written and verbal communication
- Organised and great in team collaboration
- Curiosity and willingness to learn
- Consultative sales and excellent customer service
- Basic data processing with knowledge in Excel, Outlook, Word and Power Point
- Proficient in CAD - Fusion2020
- Adobe Suite knowledge - Photoshop and Adobe Animate
- Creative concept development
- Sketching traditional or digital drawing
Timeline
Kitchen Sales Designer
Magnet
2022.12 - Current
Operations Assistant
Dormeo
2021.10 - 2022.07
Reservation Agent
Thrifty Central Reservations
2019.06 - 2021.09
Sales Assistant
Zara
2018.10 - 2019.06
BA Hons - Animation
University of the West of England
BTEC Level 3 Foundation Diploma - Art and Design
Uxbridge College
A-Levels -
The Highcrest Academy
GCSE -
Highcrest Community School