Bakdaulet Madi

- Supervised the timely execution of daily flight operations to ensure smooth and safe workflow.

- Made key operational decisions in non-standard or irregular situations related to flight handling and passenger service.

- Prepared operational reports summarizing key performance indicators for each work period.

- Coordinated aircraft weight and balance based on forecasted payload, including passengers, baggage, cargo, and mail.

- Maintained effective communication with multiple departments to ensure coordinated and efficient operational service.

- Supervised daily airport operations ensuring adherence to safety protocols.

- Coordinated with ground handling teams to optimize passenger processing times.

- Managed staff schedules to maintain efficient service levels during high-traffic periods.

- Provided on job training for new employees to enhance service quality and compliance

- Reviewed and approved passenger requests for special airline services after verifying eligibility and required documentation.

- Communicated service confirmations, updates, and instructions to passengers through WhatsApp, SMS, and email, especially during flight delays.
- Processed and issued duty travel tickets for airline staff in accordance with company policies.
- Ensured accuracy and compliance in all service approvals and internal ticketing procedures.