ASSEL SARSENBAYEVA
Astana
Summary
* Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
* Hardworking and passionate job seeker with strong organizational skills eager to pursue a career opportunity at Canadian Embassy at a Common Services Assistant (Property) position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Reservation Manager
Yes Apart-Hotel
09.2022 - 07.2024
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
- work in ECVI booking system, as well as work in online reservation platforms (extranets);
- providing information to clients about the hotel, as well as the infrastructure of the hotel area,
- sales of supplementary services of the hotel;
Security Expert Assistant (Parliamentary Election)
OSCE
02.2023 - 04.2023
- Daily security reports;
- Log of calls of 24-hrs Security Operations Desk Assistant;
- Translations and interpretations;
- Arrangements for temporary registration of international core staff members;
- Users guides for the security-specific equipment;
- Summary of security-related news;
- List of emergency medical services;
- Contact list and addresses of the mission core staff, LTOs, and support staff
Security Expert Assistant (Presidential Election)
OSCE
10.2022 - 12.2022
- Daily security reports;
- Log of calls of 24-hrs Security Operations Desk Assistant;
- Translations and interpretations;
- Arrangements for temporary registration of international core staff members;
- Users guides for the security-specific equipment;
- Summary of security-related news;
- List of emergency medical services;
- Contact list and addresses of the mission core staff, LTOs, and support staff
Senior Coordinator for Strategic Communications
PetroKazakhstan Overseas Services Inc.
04.2013 - 10.2013
- Assistance in maintaining links with the central and regional authorities
- Communication with the media and advertising activities
- Interaction with business and public associations, foundations, etc
- The implementation of sponsorship and social programs of the company
- procurement project for the 20th anniversary of the company
Travel Manager/MICE Manager
Express Air-Carlson Wagonlit travel
11.2012 - 04.2013
- Knowledge of schemes of work with hotels in Kazakhstan and abroad, shipping companies
- Knowledge of the rules of travel vouchers, vouchers, insurance policies and other travel documents
- Consultation on visas
- Preparation of weekly, monthly and annual reports
- Register at medical congresses worldwide
- end-to-end organization and coordination of business events: reviewing applications from corporate clients, creating cost estimates, booking premises, planning logistics, contracting service providers and preparing final documentation
- end-to-end organization and coordination of business events: reviewing applications from corporate clients, creating cost estimates, booking premises, planning logistics, contracting service providers and preparing final documentation
Travel Manager/MICE Manager
Global Air-American Express
04.2010 - 11.2012
- Knowledge of schemes of work with hotels in Kazakhstan and abroad, shipping companies
- Knowledge of the rules of travel vouchers, vouchers, insurance policies and other travel documents
- Preparation of weekly, monthly and annual reports
- Register at medical congresses worldwide
- Consultation on visas
- end-to-end organization and coordination of business events: reviewing applications from corporate clients, creating cost estimates, booking premises, planning logistics, contracting service providers and preparing final documentation
Visa agent
Global Air-American Express
04.2005 - 11.2010
- Working with the Ministry of Foreign Affairs (registration letters of invitations for foreign citizens)
- Consultation on visas
- Registration of foreign citizens
- Preparation of weekly and monthly reports
Visa agent
CAT-Central Asia Tourism Corporation
08.2004 - 04.2005
- Working with the Ministry of Foreign Affairs (registration letters of invitations for foreign citizens)
- Consultation on visas
- Registration of foreign citizens
- Preparation of weekly and monthly reports
Education
Bachelor of Arts - Tourism
The Turan University
Almaty, Kazakhstan07-2009
Bachelor of Arts - Tourism
The Russian International Academy of Tourism
Almaty, Kazakhstan01.2007
Skills
- Microsoft Office programs
- MS Teams/Sharepoint, Outlook, PPT
Personal Qualities
- Responsibility
- Commitment
- Punctuality
- Teamwork
- Sociable
- Stress management
References
References available upon request
Languages
Kazakh
Native language
Russian
Proficient
C2
English
Intermediate
B1
Timeline
Security Expert Assistant (Parliamentary Election)
OSCE
02.2023 - 04.2023
Security Expert Assistant (Presidential Election)
OSCE
10.2022 - 12.2022
Reservation Manager
Yes Apart-Hotel
09.2022 - 07.2024
Senior Coordinator for Strategic Communications
PetroKazakhstan Overseas Services Inc.
04.2013 - 10.2013
Travel Manager/MICE Manager
Express Air-Carlson Wagonlit travel
11.2012 - 04.2013
Travel Manager/MICE Manager
Global Air-American Express
04.2010 - 11.2012
Visa agent
Global Air-American Express
04.2005 - 11.2010
Visa agent
CAT-Central Asia Tourism Corporation
08.2004 - 04.2005
Bachelor of Arts - Tourism
The Turan University
Bachelor of Arts - Tourism
The Russian International Academy of Tourism
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