Aruzhan Nuskabek
Shymkent
Summary
Seeking a position with a reputable airline, utilizing strong customer service and problem-solving skills. With 4 years of experience in the field, developed a deep understanding of effectively handling various situations with a calm and composed demeanor. Goal is to contribute to passenger satisfaction by providing exceptional service and ensuring comfort throughout their journey. Eager to join a team that values professionalism, teamwork, and a commitment to delivering an outstanding travel experience.
Overview
2
2
years of professional experience
Work History
Internet sales department operator
SCAT Airlines
Shymkent, Kazakhstan
10.2023 - Current
- Resolved complaints, cancellations also refunds with mutually beneficial solutions.
- Liaised with other operators for the prompt elimination of errors that occurred to the passenger during the purchase, refund, exchange of tickets.
- Answered more than 60 passengers per day in 3 languages, while maintaining excellent satisfaction indicators.
- Calculating the refund and exchange amount for checking the accuracy of the system calculation using mathematical skills.
Customer Service Agent
Almaty Airport
Kazakhstan, Almaty
03.2023 - 09.2023
- Assist passengers with check-in procedures, including issuing boarding passes and han-dling baggage.
- Assist passengers with special needs, including those with disabilities, unaccompanied minors, and elderly travelers.
- Process ticket sales and reservations, both in person and over the phone.
- Handle changes to existing reserva-tions, including rebooking and cancellations.
- Resolve issues related to ticketing, such as lost tickets or incorrect bookings.
- Verify passenger identification and boarding passes.
Sales Assistant
IP Eleusizova
Shymkent, Kazakhstan
09.2022 - 02.2023
- Excellent communication skills, acted as first point of contact for customer issues and queries;
- Resolved problems, provided exceptional service for each customer;
- Creation of attention-grabbing, engaging ads on Facebook and Instagram Ads with minimum.
Education
Bachelor of Science - Information Technology
Al-Farabi Kazakh National University
Almaty, Kazakhstan05.2022
Skills
- Customer service
- Hard working
- Fast learning
- Team work
- Complaint resolution
- Decision-making
- Sales operations
- Proficient PC user
Languages
Kazakh
Native
Russian
Native
English
Upper intermediate
Korean
Beginner
Additional Information
- Date of birth- 11.05.2000
- Height-165
- Weight-50
Timeline
Internet sales department operator
SCAT Airlines
10.2023 - Current
Customer Service Agent
Almaty Airport
03.2023 - 09.2023
Sales Assistant
IP Eleusizova
09.2022 - 02.2023
Bachelor of Science - Information Technology
Al-Farabi Kazakh National University