Anna Sotnikova
Almaty City
Summary
Highly motivated Professional Store Manager with 7 years of bringing extensive experience in fashion retail and E-commerce food settings. Got high results of sales in retail +100% of target.
Managed and trained more than 25 employees,what helped me to obtain the excellent communication skills and individual attitude to each employee.
Collaboration with marketing and category management gave me an opportunity to develop and get contracts with new vendors,resulting in a 60% increase of customers in application platform.
Excited to apply as sales and operations manager and work in a collaborative and dynamic environment.
Overview
9
9
years of professional experience
Work History
Store Manager of Microfulfillment Center
Glovo Kazakhstan
11.2022 - Current
- Assist with hiring,training and mentoring new staff members
- Monitor the applications` product and prices
- Purchase products,work with vendors directly
- Control quality of products,reduce food waste
- Manage inventory control,manage store opening and closing procedures,control invoice documents from vendors
- Make a schedule for employees
Store Manager
Oysho Kazakhstan,Inditex
02.2020 - 09.2022
- Developed sales strategies
- Hired and trained employees
- Helped customers directly with choice
- Made merchandising of the store
- Collaboration with commercial and HR team
- Worked with refund and return processes
- Solved problems with customers
- Controlled inventory results and work with lose prevention
- Worked with delivery and its results
- Controlled opening and closing store procedure
- Made schedule for employees
Second Assistant Store Manager
Oysho Kazakahstan,Inditex
04.2018 - 02.2020
- Developed sales strategies
- Hired and trained employees
- Helped customers directly with choice
- Managed merchandising of the store
- Collaboration with commercial and HR team
- Worked with refund and return processes
- Solved problems with customers
- Controlled inventory results and work with lose prevention
- Worked with delivery and its results
- Made schedule for employees
Head Cashier
Oysho Kazakhstan,Inditex
10.2017 - 04.2018
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items
- Performed store opening, closing
- Processed both cash and card purchases and returns
- Controlled cash documents and money deposit
Retail Sales Assistant
Oysho Kazakhstan,Inditex
01.2016 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped with gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Internship Student
RG Brands Kazakhstan
01.2015 - 06.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Interacted with meetings and organize provision of office supplies
- Answered and transferred incoming telephone calls
Education
Bachelor of Science - Economics And Business Management
University of International Business
Almaty City,Kazakhstan07.2015
Skills
- Sales Professional
- Operations management
- Problem-solving Skills
- Adaptability to Work Styles
- Time Management and Organization
- Staff Management
- Goals and Performance
- Customer support
- Negotiation skills
- Mentoring
- Order and Inventory Management
Languages
Russian
Native language
Spanish
Elementary
A2
English
Upper intermediate
B2
Kazakh
Elementary
A2
Timeline
Store Manager of Microfulfillment Center
Glovo Kazakhstan
11.2022 - Current
Store Manager
Oysho Kazakhstan,Inditex
02.2020 - 09.2022
Second Assistant Store Manager
Oysho Kazakahstan,Inditex
04.2018 - 02.2020
Head Cashier
Oysho Kazakhstan,Inditex
10.2017 - 04.2018
Retail Sales Assistant
Oysho Kazakhstan,Inditex
01.2016 - 10.2017
Internship Student
RG Brands Kazakhstan
01.2015 - 06.2015
Bachelor of Science - Economics And Business Management
University of International Business
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