Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Accomplishments
Work availability
Quote
Timeline
SalesAssociate
Anel Khamza

Anel Khamza

Astana

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work history

Junior project manager

Panda Innovation
Astana
09.2022 - 11.2022
  • Achieved high client satisfaction through consistent delivery and communication, resulting in enhanced team productivity. Prior to these changes, the development team completed an average of ~30 tasks per week. After implementation, the team's output surged to ~55 tasks per week, representing a remarkable 50% increase in productivity.
  • Implemented agile methodology for project execution, streamlining task and milestone setting, and improving efficiency.
  • Generated project reports and presentations for senior leadership, leading to higher acceptance rates of proposed projects.
  • Trained and mentored a new team member, optimizing team performance and morale.
  • Coordinated with sellers and end customers to identify process improvements, directly impacting company KPIs and performance.

Help Desk Operator

Krovlya NS
05.2022 - 08.2022
  • Providing high quality customer service via phone, email and chat.
  • Ensuring complete customer satisfaction by providing accurate, timely and useful information,by that increased sales of sandwich panels by 15%
  • Providing necessary information about the company's services.
  • Delivered reliable, high quality technical support to average of 15-20 customers daily.
  • Maintaining a database of product relevance

Education

Incomplete Bachelor's Degree - IT-Management

Astana IT University
Astana, Kazakhstan
09.2021 - 06.2024

Skills

Hard skills:

  • Agile & Waterfall
  • Customer Development & Jobs To Be Done
  • Customer Journey Map, VP, PRD, RoadMap
  • Lo-Fi, Hi-Fi Prototyping, MVP development, Unit Economics
  • MS Office, Amplitude Metrics, Miro, Notion, Figma, Jira Atlassian
  • AB testing, Usability testing, HADI cycle, Qualitative/Quantitave research, Data-driven
  • Scrum, Kanban, BackLog tasks

Soft skills:

  • Strong Communication Skills
  • Problem Solving
  • Time Management
  • Flexibility
  • Leadership
  • Critical Thinking
  • Empathy
  • Customer-focused

Languages

Kazakh
Native
Russian
Fluent
English
Intermediate

Affiliations

  • Psychology
  • Music, playing the guitar
  • Yoga

Accomplishments

Graduated from the Zerde School for Gifted children with honors. Participated in Work and Travel USA 2023.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Junior project manager

Panda Innovation
09.2022 - 11.2022

Help Desk Operator

Krovlya NS
05.2022 - 08.2022

Incomplete Bachelor's Degree - IT-Management

Astana IT University
09.2021 - 06.2024

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Anel Khamza