Reading books
Anel Zhaksylyk
Receptionist, Administrator (Hospitality)
Shymkent
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Front Desk Receptionist
Limited Liability Partnership hd project, city hotel
Shymkent
02.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Collected room deposits, fees and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Coordinated pick-up and delivery of express mail services.
- Trained new team members on company procedures, customer service and issue resolution.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Designed employee work schedules to address complete operational needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Assistant Manager
Shalkar Charitable Foundation
Shymkent
03.2021 - Current
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Office Manager
Maximum education school
Shymkent
04.2021 - 08.2021
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Prepared meeting rooms and materials and recorded important information.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Directly was in touch with teachers and parents
- Accepted payments and entered them into the CRM system
Education
High School Diploma -
Nazarbayev Intellectual School
Shymkent, Kazakhstan 09.2013 - 05.2019
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Almaty Managment University
Almaty, Kazakhstan 09.2019 - 07.2022
Skills
Technical Support
Problem-solving skills
Strategic planning
Sorting and labeling
Verbal and written communication
Time management
Researching skills
Sensitive information handling
Certification
Article in the collection on the topic "Trends in the field of event management"
Interests
Dancing
Learning new languages
Dancing
During the dance, I relax and take a break from thoughts, work and household chores. I give free rein to my feelings.
Timeline
Marketing, SMM, targeting
09-2022
Front Desk Receptionist
Limited Liability Partnership hd project, city hotel
02.2022 - Current
Article in the collection on the topic "Trends in the field of event management"
02-2022
Astana hub incubator
02-2022
Office Manager
Maximum education school
04.2021 - 08.2021
Coursera "A life of happiness and fulfillment"
04-2021
Assistant Manager
Shalkar Charitable Foundation
03.2021 - Current
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Almaty Managment University
09.2019 - 07.2022
IELTS 6.5
08-2019
High School Diploma -
Nazarbayev Intellectual School
09.2013 - 05.2019