Accomplished Regional Manager with a proven track record at JSC "Air Astana", adept in operations management and leadership. Excelled in enhancing service levels through strategic planning and staff development. Demonstrated expertise in customer relations and safety, achieving significant improvements in service delivery and operational efficiency.
To manage and control the work of ground services department employees on the territory of reporting representative offices, to analyze methods and ways of improvement the level of the service, to present the suggestions for improvement the passenger's services and AC ground handling. To coordinate the conclusion of contracts with airports and handlers and to control timely and high–quality implementation of contractual obligations, if necessary to negotiate with top management of airports and handlers within the territory of reporting representative offices.
To organize and maintain effective business process within representative office, represent the interests of the Airline in the airports in cooperation with aviation authorities, border guards, customs authorities on issues related to the organization and provision of aircraft flights airlines, as well as documents relating to the registration, obtaining licenses, and perform other necessary procedures and formalities. To ensure timely registration of passengers and baggage, carry-on baggage and excess baggage on the flight, in accordance with the "Rules of transportation," airline.
To organize and control agents at check-in, boarding, arrival segments of domestic and international flights in border and customs control area according to the rules of safety
and service standards.