Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amina Mansurova

Summary

Accomplished Regional Manager with a proven track record at JSC "Air Astana", adept in operations management and leadership. Excelled in enhancing service levels through strategic planning and staff development. Demonstrated expertise in customer relations and safety, achieving significant improvements in service delivery and operational efficiency.

Overview

7
7
years of professional experience

Work History

Regional Manager Ground Services

JSC "Air Astana"
11.2021 - Current

To manage and control the work of ground services department employees on the territory of reporting representative offices, to analyze methods and ways of improvement the level of the service, to present the suggestions for improvement the passenger's services and AC ground handling. To coordinate the conclusion of contracts with airports and handlers and to control timely and high–quality implementation of contractual obligations, if necessary to negotiate with top management of airports and handlers within the territory of reporting representative offices.

Airport Services Manager

JSC "FlyArystan"
11.2019 - 11.2021

To organize and maintain effective business process within representative office, represent the interests of the Airline in the airports in cooperation with aviation authorities, border guards, customs authorities on issues related to the organization and provision of aircraft flights airlines, as well as documents relating to the registration, obtaining licenses, and perform other necessary procedures and formalities. To ensure timely registration of passengers and baggage, carry-on baggage and excess baggage on the flight, in accordance with the "Rules of transportation," airline.

Ground Service Supervisor

JSC "Air Astana"
09.2017 - 11.2019

To organize and control agents at check-in, boarding, arrival segments of domestic and international flights in border and customs control area according to the rules of safety

and service standards.


Education

Master - Jurisprudence

Suleyman Demirel University
Almaty, Kazakhstan
05-2018

Bachelor - International Relations

Suleyman Demirel University
Almaty
05-2017

Skills

  • Operations management
  • Staff training and development
  • Business development and planning
  • Strategic planning
  • Goals and performance
  • Customer service
  • Leadership skills
  • Decision-making
  • Customer relations
  • Safety-minded

Languages

Russian
Native language
English
Advanced
C1
Turkish
Advanced
C1
Kazakh
Advanced
C1

Timeline

Regional Manager Ground Services

JSC "Air Astana"
11.2021 - Current

Airport Services Manager

JSC "FlyArystan"
11.2019 - 11.2021

Ground Service Supervisor

JSC "Air Astana"
09.2017 - 11.2019

Master - Jurisprudence

Suleyman Demirel University

Bachelor - International Relations

Suleyman Demirel University
Amina Mansurova