Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Alua Nuritdin

Almaty,Almaty

Summary

Experienced Front Office Supervisor with over 2 years of experience in hospitality, including international experience in New York. Strong in guest relations, team management, and process optimization. Passionate about delivering high service standards and creating efficient front desk operations.

Overview

2
2
years of professional experience

Work History

Senior Front Office Manager

ADD SPORT HOTEL
Almaty, Almaty
06.2024 - Current
  • Supervise and train more than five front desk staff members to deliver excellent service.
  • Automated check-in processes and daily reporting reduce errors by 30%.
  • Handled VIP guests and resolved escalated complaints professionally.
  • Coordinated with other departments to ensure smooth functioning of operations.
  • Provided leadership to ensure team delivered exceptional customer service consistently.
  • Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Created and optimized employee schedules for shift coverage.

Sales Manager,Incoming Tourism

Global Air Travel Agency
Almaty
02.2024 - 06.2024
  • Created custom travel packages for international clients.
  • Provided customer service support by responding promptly to inquiries and complaints.
  • Coordinated transportation arrangements for visitors including flights, car rentals, shuttles.
  • Generated reports detailing tourist arrivals, departures, spending patterns.
  • Maintained relationships with tour operators, travel agents, media outlets, hotels, airlines.
  • Calculated and recorded department expenses and revenue.

Ride Operator

Luna Park Coney Island
New York
06.2023 - 09.2023
  • Operated attractions in a high-traffic area, with safety and efficiency.
  • I worked in a multicultural team and assisted guests in English daily.
  • Assisted with loading and unloading of passengers on rides.
  • Educated guests about the features and benefits of each ride and attraction.
  • Ensured that all riders followed proper safety guidelines while riding.
  • Monitored the safety of patrons during their ride experience.

Education

Bachelor - Tourism And Hospitality

Almaty Management University
Almaty
06-2024

Skills

  • Front office operations
  • Customer service
  • Team leadership
  • Market research
  • Problem solving
  • Documentation and control
  • Effective multitasking
  • Reception operations

Languages

Qazaq
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Accomplishments

  • Received a letter of appreciation from the general manager of ADD HOTEL for exceptional service and contribution to improving guest satisfaction
  • Automated reports and staff schedules reduce manual work and improve accuracy
  • Optimized front desk processes to ease workload and improve team efficiency
  • Structured and organized workflows, enhancing control and coordination
  • Reservation Systems (knowledge of Shelter, etc.)

Timeline

Senior Front Office Manager

ADD SPORT HOTEL
06.2024 - Current

Sales Manager,Incoming Tourism

Global Air Travel Agency
02.2024 - 06.2024

Ride Operator

Luna Park Coney Island
06.2023 - 09.2023

Bachelor - Tourism And Hospitality

Almaty Management University

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Alua Nuritdin