Almas Smailov
Manger Operation Services
Almaty
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Manager of Operations Services
JSC AirAstana
06.2022 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Airport Services Manager
JSC AirAstana
06.2018 - 06.2022
- Streamlined baggage handling processes, reducing wait times for passengers at arrival terminals significantly.
- Enhanced customer satisfaction through proactive communication and addressing passenger concerns promptly.
- Developed strong relationships with external agencies, fostering collaboration towards shared goals of enhancing airport services quality.
- Mentored staff members for career growth, providing guidance on professional development opportunities.
- Coordinated with airlines, ground handlers and other service providers to maintain consistent service standards across all aspects of airport operations.
- Managed daily operations for smooth functioning of the airport terminal, ensuring timely departures and arrivals.
- Increased revenue by identifying new business opportunities and forming strategic partnerships with airlines and vendors.
- Reduced security risks by conducting regular audits and improving safety measures across the terminal.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager on Duty
JSC AirAstana
09.2016 - 06.2018
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Achieved results by working with staff to meet established targets.
Ramp Service Coordinator
JSC AirAstana
07.2014 - 08.2016
- Championed environmental initiatives within the department by promoting recycling practices and reducing fuel consumption where possible.
- Optimized workforce scheduling to accommodate fluctuating flight schedules while maintaining high levels of customer satisfaction.
- Increased productivity by identifying areas for improvement in ramp processes and implementing effective changes.
- Ensured timely completion of ramp service duties by closely monitoring performance metrics and making necessary adjustments.
- Improved on-time departure rates by effectively coordinating ramp service tasks and resources.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated ground crew activities to complete objectives on schedule.
Ramp Agent
JSC AirAstana
12.2013 - 07.2014
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Education
No Degree - Foreign Languages Education
Kostanay State University
Kostanay, Kazakhstan 04.2001 -
Skills
Logistics Management
Team Leadership
Customer Service Management
Teamwork and Collaboration
Operations Management
Problem-solving abilities
Customer Service
Multitasking
Customer Relations
Time management abilities
Staff Management
Attention to Detail
Timeline
Manager of Operations Services
JSC AirAstana
06.2022 - Current
Airport Services Manager
JSC AirAstana
06.2018 - 06.2022
Manager on Duty
JSC AirAstana
09.2016 - 06.2018
Ramp Service Coordinator
JSC AirAstana
07.2014 - 08.2016
Ramp Agent
JSC AirAstana
12.2013 - 07.2014
No Degree - Foreign Languages Education
Kostanay State University
04.2001 -