Aliya Bazhenova Abdraman
Almaty,ALA
Summary
Experienced airline industry manager with a strong history of improving operations through effective team engagement and clear policy implementation. Skilled in solving problems and driving business growth with practical, results-focused strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager Stopover Holidays
JSC Air Astana
01.2024 - Current
- Managed stopover holiday packages, including itinerary planning, partnerships, and pricing strategies
- Collaborated with hotels, tour operators, and local businesses to enhance the stopover experience
- Ensured high standards of customer service and addressed issues promptly
- Monitored market trends and customer feedback to improve offerings
- Managed budgets, financial performance, and profitability of the program
- Accomplished multiple tasks within established timeframes.
Manager Brand and Marketing
JSC Air Astana
09.2018 - 01.2024
- Responsible for maintaining brand integrity across all consumer touch points with an authentic and consistent tone of voice
- Building brand equity through engaging and impactful marketing campaigns
- Managed and motivated employees to be productive and engaged in work.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Senior Manager Ticketing and Reservations
JSC Air Astana
01.2017 - 09.2018
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- In charge of 15 Ticketing offices across Kazakhstan and 2 Call Centers, and managed 180+ staff
- Implemented a staff incentive program which helped to increase sales and engagement of employees
- Provided strong leadership to enhance team productivity and morale.
Call Center and Ticketing Offices Supervisor
JSC Air Astana
09.2008 - 01.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Revenue Accountant
JSC Air Astana
09.2005 - 09.2008
- Collaborated with cross-functional teams to optimize billing practices and reduce discrepancies.
- Assisted in financial audits, providing accurate documentation for efficient review.
- Handled day-to-day accounting processes to drive financial accuracy.
Ticketing Agent
Travel Agency "Global Air"
04.2004 - 08.2005
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
- Improved overall efficiency of ticketing operations
Education
Master of Science - Integrated Marketing
New York University
New York, NY12.2023
Bachelor of Arts - Language Interpretation And Translation
University Named After D A Kunayev
Almaty, Kazakhstan07-2003
Skills
- Fares and Ticketing
- Airline Marketing
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Staff development
- Sales management
Middleinitial
A B
Certification
- IATA Diploma in Ticketing and Reservations
- IATA Certificate in Airline Marketing
- Google Analytics Certificate
Languages
Kazakh, Russian
Native language
English
Upper intermediate
B2
Timeline
Manager Stopover Holidays
JSC Air Astana
01.2024 - Current
Manager Brand and Marketing
JSC Air Astana
09.2018 - 01.2024
Senior Manager Ticketing and Reservations
JSC Air Astana
01.2017 - 09.2018
Call Center and Ticketing Offices Supervisor
JSC Air Astana
09.2008 - 01.2017
Revenue Accountant
JSC Air Astana
09.2005 - 09.2008
Ticketing Agent
Travel Agency "Global Air"
04.2004 - 08.2005
- IATA Diploma in Ticketing and Reservations
- IATA Certificate in Airline Marketing
- Google Analytics Certificate
Master of Science - Integrated Marketing
New York University
Bachelor of Arts - Language Interpretation And Translation
University Named After D A Kunayev
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