ALISHER AUBAKIROV
Kazakhstan, Kostanay,10
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Guest Service Agent (Acting as Supervisor)
MEDEU HOTEL KAZAKHSTAN
Kostanay
09.2024 - Current
- Supervised and trained new guest service staff, ensuring adherence to service standards and operational procedures
- Handled escalated guest complaints with empathy, providing effective solutions while maintaining high service quality
Guest Service Agent
Anantara Dubai Palm Jumeirah
Dubai
10.2023 - 08.2024
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Upselling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
Shop Sales Associate Intern
Royal Caribbean International
Galveston
05.2023 - 07.2023
- Assisted customers in product selection and buying decisions to enhance sales performance
- Processed sales transactions accurately and efficiently using point-of-sale systems
Guest Service Representative
Paramount Hotel Dubai
Dubai
01.2022 - 05.2023
- Welcomed guests and clients in friendly, positive manner
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Bookings
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Procurement Officer
Aizhan LLP
05.2020 - 12.2021
- Compiled and sourced market information, analyzing and assessing related risks
- Negotiated contract variations through effective supplier relationships
- Worked with shipment companies to manage distributions
- Researched market trends
Guest Service Representative
ODEON Tours OTI HOLDING
Antalya
04.2018 - 04.2020
- Developed long-term relationships with local restaurants, cafes, museums and concert halls to funnel guests to area attractions
- Proactively addressed guest inquiries, providing tailored recommendations for local experiences
Retail Sales Assistant
O'STIN LLP
07.2017 - 03.2018
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Communicated effectively to determine customer needs, provide recommendations and upsell service
Guest Service Agent Intern
MEDEU HOTEL KAZAKHSTAN
Kostanay
01.2017 - 06.2017
- Participated in training seminars related to hospitality industry trends
- Supporting front desk operations and providing excellent customer service
- Greeting visitors, answering phone calls, handling inquiries, scheduling appointments, and managing correspondence (emails and mail)
- Assisting with administrative tasks such as data entry, filing, and maintaining office supplies
Education
Master of Business and Administration -
Kostanay State University
Kostanay07.2021
Bachelor of Accounting and Audit -
Kostanay State University
Kostanay, Kazakhstan07.2020
Accounting and Auditing -
College of Accounting
Kostanay, Kazakhstan08.2017
Skills
- Opera Oracle
- Microsoft Office
- Data 1C Accounting
- Edelweiss Hotel
- Payment Processing
- Multilingual Communication
- Emotional intelligence
- Front desk operations
- Service upselling
- Attention to detail
Hobbies and Interests
- Tennis
- Reading
- Singing
- Researching
- Fitness
- Traveling
Languages
- English
- Kazakh
- Russian
- Turkish
Languages
Kazakh
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Guest Service Agent (Acting as Supervisor)
MEDEU HOTEL KAZAKHSTAN
09.2024 - Current
Guest Service Agent
Anantara Dubai Palm Jumeirah
10.2023 - 08.2024
Shop Sales Associate Intern
Royal Caribbean International
05.2023 - 07.2023
Guest Service Representative
Paramount Hotel Dubai
01.2022 - 05.2023
Procurement Officer
Aizhan LLP
05.2020 - 12.2021
Guest Service Representative
ODEON Tours OTI HOLDING
04.2018 - 04.2020
Retail Sales Assistant
O'STIN LLP
07.2017 - 03.2018
Guest Service Agent Intern
MEDEU HOTEL KAZAKHSTAN
01.2017 - 06.2017
Master of Business and Administration -
Kostanay State University
Bachelor of Accounting and Audit -
Kostanay State University
Accounting and Auditing -
College of Accounting
Similar Profiles
Assylzhan KaribayevAssylzhan Karibayev
Front-End Tutor for Kids at Morrison (Company in Kazakhstan)Front-End Tutor for Kids at Morrison (Company in Kazakhstan)
Kambar KalekenovKambar Kalekenov
Administrative Officer at Embassy of the Republic of KazakhstanAdministrative Officer at Embassy of the Republic of Kazakhstan
FARHOD YULCHIEVFARHOD YULCHIEV
GENRAL INSPECTOR at HEREINAFTER KAZAKHSTANGENRAL INSPECTOR at HEREINAFTER KAZAKHSTAN