Akhmetzhan Kairdy

As a receptionist at Monte Rosso, Croatia, I contributed to Petram Resort & Residences' mission to become a prestigious European facility. The unique location attracted a diverse workforce and clientele. Despite initial staffing changes, we had a successful opening season. I was offered annual contracts with Petram and Canada. This five-star resort, boasting Europe's largest infinity pool, offers luxurious services for guests, owners, and passersby.

Amicor Green Resort on Hvar Island, workforce where I gained my first Front Desk experience. Valamar Riviera, Croatia's largest hotel chain with headquarters in Austria, provided me with extensive training in Opera Oracle Hospitality and behaviour programs. Following a successful season, I was offered a contract for the next season. However, during that season, a peer from my hospitality network requested to join to open a new resort, and I accepted, signing a contract with Petram Resort & Residences.

• Sales Service (BTC)
• Communication with foreign language clients (English, Russian), main partners (Booking.com, Airbnb, TripAdvisor, Vrboard), and renters.
• Processing the reservation of private accommodation, lighthouses, and hotels.
• Resolving complaints and problems of clients. Recommendation from the Head of the Reservation and Customer Support Department